Complaint Specialist I – Medical Technology Industry

Be at the forefront of ensuring quality and customer satisfaction in the dynamic world of medical technology!

QUICK FACTS

Location: Irvine, CA (92618)
Pay Range: $25 - $29/hr (this range is based on a variety of factors including, but not limited to, experience, location, skill set)
Duration: 6 month contract with potential to convert
Hours: 8:30am – 5pm, fully onsite

Experience You Will Need

Associate or higher degree in a scientific or engineering discipline, mechanical, electrical or software engineering preferred.
2+ years practical experience in medical device complaint handling process.
Familiar with navigating electronic complaint systems
Experience working in a medical device industry.

MAIN DUTIES OF THE JOB

Receives, reviews, documents, evaluates, investigates, and coordinates responses on product complaints.
Evaluates complaints and completes complaint Medical Device Reporting (MDR) decision trees.
Evaluates all information from a regulatory and technical perspective to ensure appropriate analysis and investigation.
Analyzes customer complaints trends and identifies potential corrective or preventive actions.

The company is an equal opportunity employer committed to providing employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age or disability, or any other class protected by Federal, State or local laws.

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Complaint Specialist I