Department: IT

Location: Kingston, NY

Compensation: The target salary range for this role is $80,000 - $100,000 and will be based on the individual’s qualifications, skill-set, and experience in determining final salary. There will be an annual review for merit along with profit-sharing based on organizational and personal achievement.

Description

What Success Looks Like

As the IT Manager, you're eager to take your experience troubleshooting hardware and software issues to the next level as you contribute to our Industry 4.0 efforts. This role will be highly collaborative and cross-functional, supporting all team members across the organization, both in person and remotely, with questions around hardware and devices, networking and infrastructure, SaaS and platform optimization.

Key Responsibilities

Deliver the complete set of IT services and support, including hardware and device troubleshooting, networking and infrastructure, SaaS and cloud services support, supporting end-users in-person and remotely
Responsible for supporting our existing network and infrastructure, identifying areas for improvement
Responsible for creating self-service guides for all team members and ensuring they are updated and revised as needed
Responsible for monitoring and supporting internal IT Support Requests
Accountable for regular technical support in our facilities including but not limited to computers, printers, WiFi connection
Partner with various teams to identify areas for opportunity in optimizing and streamlining platforms
Partner with the People team to streamline the on/off-boarding processes, software licensing, and access to systems
Perform vendor evaluations for new services and manage ongoing costs and SLAs with vendors
Responsible for cybersecurity best practices and enhancements across the organization
Support with ad-hoc functions in IT-related areas

Skills, Knowledge And Expertise

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
5+ years working in a fast-paced IT environment, including help desk experience, +2 years in a management or lead role
Proficiency in managing computer systems, networks, IT security, and troubleshooting
Excellent organizational, time management and prioritization skills; ability to work both autonomously and under direction; Demonstrated project management skills
High level of attention to detail and accuracy
High level of engagement, willing to go above and beyond the call of duty
Flexible in approach, ability to adapt to changing priorities and to work under pressure in a fast-paced environment
Excellent communication skills, both written and verbal, and confident to deal with all levels of staff across the business
Passionate about technology and its role in a creative business environment

Benefits

Health

Low-cost Healthcare options, Dental & Vision Insurance plans, Health Savings Account (HSA) & Flexible Spending Account (FSA) options, Employee Assistance Program (EAP), Company paid life insurance, long-term and short-term disability coverage, Paid Wellness Time, Factory Fitness Space

Wealth

Retirement Savings Plan (401k), Profit Sharing, Continued education reimbursement, Monthly EV car charging credits at Factory location, Exciting Product Discounts

Wellbeing

Generous Time-Off Policy, Paid Parental Leave & Bonding Leave, 11 Paid Holidays, Floating Holiday, Your Birthday Off, Pet-friendly office, Fully-stocked snacks and beverages, Open & collaborative workspace

RBW

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IT Manager