About the Company: ReFraming the Customer Experience through Exemplary Customer Service and Innovative Technology is what ReFrame Solutions is all about. We give public sector agencies and commercial concerns tools and workflows designed to deliver exceptional customer experiences through digital innovation! We are passionate about empowering agencies and companies to meet the needs of their customers on the customers’ terms. As a quickly growing company, our vision for our employee base is the same as that for our customers—unrivaled experiences! Consider joining a team of people that value each other’s strengths, contribute without judgment to fill gaps, and truly believe in the power of diversity and thought leadership in both collaboration, and individual contribution.

About the Role: Reframe Solutions is a fast-growing software development company in Windsor, CT, with a growing product line. We are hiring a talented Product Manager to join our ReFrame Engage team! If you're excited to be part of a winning team, ReFrame Solutions is a great place to grow your career. You'll be glad you applied to ReFrame!

Responsibilities:

Product Strategy and Vision:

Define and communicate the product vision, strategy, and roadmap for our software solutions.
Conduct thorough market research to identify customer needs, technology trends, and competitive landscape.
Collaborate with stakeholders to set clear product goals and align them with business objectives.

Product Development:

Work closely with engineering teams to translate product requirements into detailed technical specifications.
Good understanding of DevSecOps, AWS Cloud Services, and CI/CD pipeline.
Prioritize features, enhancements, and bug fixes based on customer feedback, business impact, and technical feasibility.
Oversee the Agile/Scrum development process, ensuring timely delivery of high-quality software releases.

User Experience and Design:

Partner with UX/UI designers to create intuitive and user-friendly interfaces.
Gather and analyze user feedback to drive continuous improvement in the product experience.

Go-to-Market Planning:

Develop and execute go-to-market strategies in collaboration with marketing, sales, and customer support teams.
Coordinate product launches, ensuring all teams are prepared and aligned for successful releases.
Track and analyze product performance post-launch, using data to inform future development and marketing efforts.

Stakeholder Engagement:

Act as the primary point of contact between the product team and key stakeholders, including executives, customers, and partners.
Foster strong relationships with customers to gather insights and validate product ideas.

Data-Driven Decision Making:

Utilize analytics tools to monitor product metrics, user engagement, and market trends.
Prepare and present regular reports to senior management, outlining product performance, challenges, and growth opportunities.

Qualifications:

Education:

Bachelor’s degree in Computer Science, Software Engineering, Business, or related field.

Experience:

5+ years of experience in product management, specifically within a software development environment.
Proven track record of successfully managing the full product life for software products.
Experience working with Agile/Scrum methodologies.

Skills & Competencies:

Demonstrates knowledge and understanding of Sales business processes.
Excellent communication, leadership and project management skills.
Knowledge of public sector procurement rules and regulations.
Experience with content writing for technology companies.
Strong analytical skills and ability to remain highly organized in a deadline driven environment, while maintaining strict attention to detail.
Thorough and comprehensive documentation skills.
Self-starter and ability to work independently to meet deliverables with cross-functional teams, including engineers, designers and marketers.
Excellent listening, interpersonal, written, and oral communication skills.
Ability to prioritize and manage several milestones and projects efficiently.
High Proficiency with tools such as Microsoft Excel, Adobe, and Word.

Equal Opportunity Statement: ReFrame Solutions is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

ReFrame Solutions

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Product Manager