Main Job Duties

Identify and deliver required hardware service levels according to company policies.
Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, cell phones, tablets and phone system.
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
Receive and respond to incoming calls, pages, and/or e-mails regarding hardware problems.
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, cell phones, tablets, phone system, and other peripheral equipment.
Develop and maintain an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.
Document instances of hardware failure, repair, installation, and removal.
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
Develop new and maintain existing technical procedures, documentation and operational instructions in our organization's knowledge base.
Collaborate with IT Director to resolve complex issues and facilitate timely resolutions.

Minimum Requirements

High School diploma or equivalent
2 years relevant work experience
A+ certification preferred.

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Russo Corporation

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