Job Summary

The Regional Manager (RM) is responsible for 1) driving and attaining expectations in all aspects of operational performance for the assigned portfolio of properties, 2) managing and leading property General Managers in their portfolio, 3) managing property openings in and outside of their portfolio of hotels, and 4) implementation and support/maintenance of all company standards, processes and procedures throughout their portfolio, and 5) execution of operational initiatives across their portfolio. The RM accomplishes this through a strategic approach focused on outcomes that benefit their portfolio by maintaining efficient operations that produce positive results. Management of property openings requires a tactical, detail-oriented approach focused on meeting objectives in both time and quality.

Essential Job Functions

Works with all assigned properties to ensure that the best possible results are achieved in all categories of performance. Utilizes the array of actions listed below, plus others as necessary, to ensure the successful operation of the hotel and the achievement of the company’s performance expectations:

Guest Relations

Regularly reviews all customer feedback sources taking action to effect proactive evolution of our service and product models
Monitors property for compliance with brand surveys and online reviews in both results and responses
Focuses on consistently attaining excellence in guest satisfaction and loyalty through a holistic approach to service, product, and experience

Financial

Manages P&L against budget and continuously looks for ways to maximize short and long-term profit through proper controls of spending and labor, cost reductions, and increased revenues through both occupancy and an optimized ADR

Sales & Revenue

Implement & manage sales programs that set expectations, strategies, and tactics to drive base and incremental revenue
Conducts area market analysis and works with others to create and implement an effective marketing strategy for the area and updates this plan on a regular basis to maximize asset performance
Collaborates with appropriate parties to create and implement effective revenue management strategies to maximize RevPAR and market share

Operations

Ensures excellent condition of each asset in order to maximize guest and owner satisfaction
Inspects buildings to ensure all brand standards are met
Ensures consistent enforcement of all policies and procedures related to the operation of the hotel

Qualifications

Education:

High school diploma or equivalent. Bachelor’s degree in Business Management, Economics, Marketing, or other business-related field preferred.

Experience:

3 or more years of multi-site management
1 or more years of creating, implementing, and monitoring corporate initiatives
Track record of high performance in areas of revenue generation through sales & marketing
Track record of controlling & reducing costs

Travel

Must have a valid driver’s license with an acceptable driving record
Must be able to stay overnight on location as needed to perform the duties of the role

E.O.E. M/F/D/M/V Drug Free Workplace

Sandpiper Hospitality

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Regional Manager