Job Summary

Promote and sell franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop commercial customer base by utilizing a systematic business development process to identify new commercial prospects and cultivate relationships using marketing materials like SERVPRO® Key Differentiators, Emergency Ready Plan, National sponsorships, and others to market and sell SERVPRO® Services. Attend, coordinate, and promote marketing, networking, and continuing education events. Monitor loss activity and priority responding to generate work from these opportunities. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Monitor and follow up on all assigned jobs, ensuring customer needs are met and all applicable Centers of Influence (COIs) are identified and captured for future reference.

Primary Roles And Responsibilities

Commercial Contact & Account Development
Development of Emergency Ready Plan
Identifies and targets new clients; analyzes and determines the most important accounts/opportunities
Identifies key prospects, cultivates positive relationships, prepares the message, conducts ongoing negotiations, and manages all facets of the account relationship
Manages all facets of national account management from acquisition of national accounts to managing performance of assigned accounts already in the account mix with the goal of increasing market position
Provides job/claim tracking information to ensure all service level agreements are met and that performance meets the expectations of the assigned accounts
Regular business networking and business interactions
One to one engagement
Relevant new feed/content-driven touch base; email blasts, LinkedIn posts, etc
Commercial Events and Promotions
Association involvement and attendance
Continuing education
Client appreciation
Sponsorships and promotions Entertainment & Events
Attends national and regional conventions/trade shows when/where necessary
Priority Responding
Client satisfaction monitoring
Reconnaissance and lead qualification
Maintain brag book
Execute local response
Assist storm response

Necessary Experience and Skill Set

A minimum ten years of progressively responsible business-to-business sales experience
Experience with sales and marketing within the service sector
Superb sales, customer service, administrative, and verbal and written communication skills
Strong business and financial background and process and results-driven attitude
Experience in the commercial cleaning and restoration or insurance industry is desired.
Working knowledge of current business software technologies is required.

Formal Education/Training

Bachelor's degree in marketing or business or equivalent experience

Physical And Work Environment Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This job requires the ability to lift files, open filing cabinets, and bend, stand, walk, and sit for extended periods of time. Travel is up to 90%, primarily local during the business day, although some out-of-the-area and overnight travel may be required.

Normal Working Hours, Additional Working Hours, And Travel Requirements

This is a full-time position working varying hours between 8:00 a.m. and 5:00 p.m. Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.

Servpro of Wilson County

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