IT Support Manager– Milpitas, CA

Description

Socionext Inc. (SNI) is an innovative enterprise that designs, develops and delivers System-on-Chip products to customers worldwide. The company is focused on AR/VR, imaging, networking, storage and other dynamic technologies that drive today’s leading-edge applications. Socionext combines world-class expertise, experience, and an extensive IP portfolio to provide exceptional solutions and ensure a better quality of experience for customers. Founded in 2015, Socionext Inc. is headquartered in Yokohama, and has offices in Japan, Asia, United States and Europe to lead its product development and sales activities. Socionext America Inc. (SNA), a wholly owned subsidiary of SNI based in Milpitas, CA.

Socionext America is seeking a IT Support Manager for our Milpitas, CA office. This is a hands-on technical position and will have opportunities to work on a variety of internal and external clients.

Primary Responsibilities:

Description

Improve the tooling and process to enable engineers to make use of existing infrastructure as a service in a self-service manner and ensure they can easily navigate offerings.
Lead a team that will be developing the tools, and process, and working with users to improve their experience.
Lead the Operations Team responsible for the day-to-day operation and reliability of the infrastructure.
This means helping colleagues leverage the features and workflows available to them.

Responsibilities

Own custom tooling and services for our users to interact with our infrastructure, and work with our stakeholders to improve them.
Own services of test infrastructure systems such as databases, message queues, APIs, and distributed applications using data and metrics.
Lead an operation team to troubleshoot enterprise virtualization technologies based on VMs and containers such as VMWare, OpenStack, and Kubernetes.
Support engineering projects through activities such as resource management, project management, capacity planning, and general application lifecycle management.
Collaborate with team members, across business units, and across multiple time zones to create high-quality customer outcomes.
CISCO management and support
NetApp Management and Support
EMC Management and Support

Minimum Qualifications

Able to lead a 24x7 on-call rotation using a follow-the-sun model (i.e., 9 am to 5 pm local time pager duty)
Systematic problem-solving approach, strong communication skills, and a sense of ownership and drive.
Experience in analyzing performance & debugging Enterprise Systems.

Preferred Qualifications

Well organized, with the ability to prioritize tasks for teams, set goals, and lead through to see them to completion.
Understanding of Unix/Linux, and optionally Windows operating systems.
Experience working with Infrastructure as Code / Automation tools (Ansible, Terraform).
Experience with containers and container orchestration systems such as Docker and/or Kubernetes.
Experience configuring Layer2/Layer3 hybrid networks, and managing network services such as DNS, DHCP, and NTP.
Understanding of hardware management services such as CIMC, iDRAC, or UCS Manager.
Experience with system design and scaling software applications.
Experience with monitoring platforms such as Nagios, Prometheus, and Grafana to comprehend service health and create dashboards.
Experience with storage administration such as NetApp Storage, including troubleshooting.

Additional IT Experience to support small IT team

Desktop Support Functions
Endpoint Management
End User Support
A/V
Windows, Mac and Linux support
Printers and Copiers
Network support including but not limited to:
WiFi
DNS
TCP/IP
DHCP
AD
YP / NIS / LDAP

Socionext US

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