Company Description

Sol Computers is a customer-centric company based in Monmouth County, NJ, dedicated to providing exceptional customer service and innovative technology solutions. Our products and installation methods are modern and cutting edge, ensuring our clients receive the best possible experience.

Role Description

This is a full-time hybrid role for a Director of Information Technology at Sol Computers.it. The Director of IT will be responsible for managing and overseeing IT operations, network security, and IT strategy. The role involves both on-site work in Monmouth County, NJ, as well as the flexibility to work remotely.

Qualifications

Strong background in IT Management and Information Technology
Experience in IT Operations and Network Security
Ability to develop and implement IT strategies
Excellent problem-solving skills
Strong leadership and communication skills
Ability to work independently and remotely
Knowledge of emerging technologies and industry trends
Bachelor's degree in Computer Science, IT, or related field

Job Overview

We are seeking a skilled and motivated IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support and troubleshooting services to our internal staff. This is a great opportunity for someone with strong customer service skills and a passion for technology.

Responsibilities

- Provide technical support to end-users, including software troubleshooting, hardware installations, and network connectivity issues.
- Respond to help desk tickets in a timely manner and resolve technical issues efficiently.
- Assist with the setup and configuration of computer systems, including desktops, laptops, and peripherals.
- Perform routine maintenance tasks such as system updates, virus scans, and data backups.
- Collaborate with the IT team to analyze and resolve complex technical problems.
- Maintain accurate documentation of all IT-related procedures and configurations.
- Assist with computer networking tasks, including DNS configuration, TCP/IP troubleshooting, and network device management.
- Utilize ticketing systems such as Jira to track and prioritize support requests.
- Stay up-to-date with the latest technology trends and advancements.
Skills:
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- Proficient in software troubleshooting and technical support.
- Knowledge of desktop support principles and practices.
- Familiarity with DNS configuration and TCP/IP protocols.
- Experience with ticketing systems such as Jira for tracking support requests.
- Ability to analyze complex technical problems and provide effective solutions.
- Familiarity with Meraki or other network device management platforms.
- Basic understanding of computer networking principles.
This is a great opportunity for someone looking to grow their career in IT. We offer competitive compensation packages and opportunities for professional development. If you have a passion for technology and enjoy helping others, we would love to hear from you. Apply today!

Sol Computers.it

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Director of Information Technology