This role can be in person, remote or hybrid. The ideal candidate would be located in / near Southern Ohio.

Description

Local Foreigner is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, we guide our clients on everything from a weekend in Paris to an expedition to Patagonia. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. The Local Foreigner brand represents a warm, worldly sophistication with curator’s keen attention detail, and we believe it is crucial for everyone behind the brand to represent these qualities.

We are seeking an experienced professional to join our team as a Project Coordinator. He/she should have prior experience thriving in an office environment. Multitasking and the unique ability to deftly handle the unexpected are essential qualities to bring to the position. As a key position on our Business Operations team, this role will be responsible for helping to make sure the Operations team as a whole runs smoothly. This can be a remote, hybrid or in-person position. The ideal candidate for the role is a smart, flexible problem solver with superb communication skills and a detail-oriented mindset.

Local Foreigner is a growing small business whose greatest assets are its people and technology. We maintain a laser-focused growth strategy with a systematic goal-setting process which the entire team participates in by supporting all areas of the business as needed. We seek a dynamic candidate with excellent growth potential who finds fulfillment in building a business and evolves with our company over the long term. This is a unique opportunity to join a small, tight-knit team in a supportive, but challenging work environment.

Responsibilities

Support throughout the entire lifecycle of projects aimed at revolutionizing critical elements of Local Foreigner’s business operations. You’ll help scope, test, document, and launch enhancements and new features
Assist in the onboarding and ongoing training of Local Foreigner team members and independent affiliates. This involves coordinating onboarding schedules, setting up user accounts, purchasing equipment, and creating and maintaining training resources (SOPs and learning modules) to ensure relevance with evolving systems and processes
Oversee the day-to-day operations of Local Foreigner’s Help Desk to ensure timely issue resolution. Utilize available resources to troubleshoot and resolve issues, escalating more complex questions when necessary. Maintain updated documentation for common issues and resolutions
Perform various administrative tasks including arranging meetings, creating agendas, note-taking, document management, managing software licenses and vendor relationships, etc
Undertake additional ad-hoc projects as assigned

Requirements

1 year of relative work or internship experience; a bachelor’s degree is strongly preferred
Tech-savvy, proficient in Microsoft Office; Salesforce, Jira, and Confluence experience is a plus
Proactive and resourceful with strong analytical and problem-solving skills
Process-oriented mindset with experience creating and maintaining process documentation. Experience in developing help guide and training resources is a plus
Attention to detail with a commitment to accuracy, strong organizational skills, and adeptness in managing concurrent projects while meeting deadlines
Team player with excellent written and verbal communication and customer service skills
Quick-learner capable of effectively adapting to a fast-paced environment, both working independently and collaboratively

Compensation

Compensation $45,000 anually
Employee medical, dental & vision benefits
Retirement & Profit Sharing Plan (401k)
15 days of Paid Time Off, 11 annual holidays, 4 religious floating holidays
Training & Development
Benefits are subject to change without notice

The Local Foreigner

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Project Coordinator