POSITION SUMMARY: A Network Security Team Lead at Think|Stack understands the level of detail required to ensure systems are in place to provide a secure environment with consistent uptime and support for our clients escalated and most business impacting issues. This team lead role will oversee our Network Security Team to ensure consistency in delivery of service, ensuring alerts, tickets and escalated issues are resolved promptly following our standard processes, and escalating issues when needed. You will be a hands-on engineer day-to-day working escalation tickets and projects, while ensuring best practices are followed and consistency across the team execution remains strong. This individual uses industry knowledge to not only suggest best practices but to also put them into order. When this individual is faced with a difficult task or when they are entering the element of the unknown, they have the experience to ask the right questions and get the job done. In this role you will monitor daily ticket flow and communications, perform quality assurance reviews of networking and security tickets and communications, coach Network Security team members, and work tickets through to completion as the main resource or an escalated resource for the team.

You are a self-starter and take initiative. You have the natural curiosity to identify, investigate and solve problems. You are also able to juggle seeing both the internal security of Think|Stack and our clients. This role is an ultimate team player who can juggle different tickets, alerts, and security requests. You work collaboratively to create and maintain a strong security culture with human centered design in mind to achieve goals without sacrificing security.

Essential Functions & Responsibilities

Provide expert technical assistance to customers including escalated Networking and Security support, configuration, diagnostics and troubleshooting various systems, hardware, and software to full resolution. Systems including but not limited to firewalls, routers, switches, network-monitoring tools, VPNs.
Lead Network Security team for successful implementation and execution of network and security projects, including SDWAN implementation, firewall replacements, network segmentation and more.
Oversee and implement network solutions that increase the security of the network footprint, including firewalls, EDR, Cloud Security including M365 and AWS Cloud security, and similar
Implement network solutions at an expert level while increasing the resiliency, redundancy, and security of the environment footprint, while also leading the Think|Stack team of engineers as a SME.
Identify and analyze potential threat activity targeting client networks via monitoring systems, alerts, vulnerabilities, SIEM tools and network traffic and create plans to remediate or mitigate.
Lead incident response activities and coordination with internal team and clients
Promote and maintain an exemplary customer service experience for all clients and internal staff
Ensure the integrity, security, and resiliency of critical operations for Think|Stack and all clients
Identify and analyze potential threat activity targeting client networks via auditing tools, monitoring systems, alerts, vulnerabilities, SIEM tools and network traffic.
Participate in client Audit process and quarterly vulnerability scanning service by providing documentation requests, reviews, best practices, policy reviews.
Provide coaching, mentoring, training, and assistance to Network Security team members
Examine internal IT controls, evaluate the design and operational effectiveness, determine exposure to risk, and develop remediation strategies for Think|Stack and our clients
Through auditing and daily work, identify opportunities to further secure and protect client infrastructure and communicate those recommendations and guidance to appropriate client or internal stakeholders.
Have a deep understanding of and ability to design and implement network solutions that increase the security of the network footprint, including network and/or host-based intrusion detection systems, anti-virus/advanced EDR, SIEM/event correlation, incident response, file integrity monitoring, full packet captures, computer forensics, encryption, vulnerability, and application scanning.
Document all technical service request information from beginning to end including knowledge bases
Ensure Network Security Team workflows and services are executed appropriately for each client and consistently SLAs are met
Responsible for ensuring appropriate scheduling of resources for coverage and reactive needs and communicating the needs to appropriate parties (i.e., sprint planning, Service Delivery Manager, etc.)
Responsible for identifying issues, trends, or requests that reach threshold for potential escalation response and communicating these to senior team
Develop professionally by means of education, certification, and growth through mentorship program
Develops and maintains departmental standard operating procedures, ensuring understanding and adherence of all Technical Services personnel
Take initiative to determine how a system should work and how changes in conditions, operation and the environment will affect outcomes, the types of tools and equipment needed to perform task.
Develop and maintain documentation for systems and procedures.
Other duties as assigned

Position Requirements

Associate degree in Technology, IT Engineering or equivalent level of work experience and certifications
8+ years of engineering experience
6+ years of Security experience
6+ years of networking experience
The ability correlate information and data between clients and alerts.
Preferred Industry Certifications: Security+, Network+, CCNA, CCNP, AWS, SANS
Must be highly Organized: Projects are multi-step processes involving time scales from a few days to a few months. Juggling all the tasks requires high levels of organization and a strict adherence to process
Strong communication skills and the ability to communicate with both technical and non-technical clients and internal team members

Behavioral Competencies:

Detail Oriented
Ability to multi-task
Professionalism
Trust/Confidentiality
Excellent Communication: the ability to deliver clear and concise technical details
Continuous Learning & Development
Ownership & Accountability
Can work under deadlines
Team player

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Routinely required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
The employee is occasionally required to move around the office
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
May require travel dependent on company needs-client on-site
The employee may occasionally lift and/or move up to 30 lbs.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Monday to Friday
On call

Supplemental pay types:

Bonus pay

Application Question(s):

Have you previously worked for an MSP/MSSP?
Do you have an Associate degree in Technology, IT Engineering or equivalent education, work experience, and certifications?

Experience:

Networking: 6 years (Required)
Security: 6 years (Required)
Engineering: 8 years (Required)

Willingness to travel:

25% (Required)

Work Location: Remote

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