Job Summary

Responsible for the management and engineering of infrastructure technologies that may involve virtualization and computer hardware, storage and backups, active directory and messaging or automation and deployments.

Essential Job Functions

Serves as a technology resource and coaches junior staff
Manages cloud infrastructure in Azure and AWS
Develops processes and procedures to efficiently manage permissions and access across the cloud platforms
Develops effective IaC (Infrastructure as Code) for spin up/down environments in alignment with our development teams
Administers Azure DevOPs pipelines and deployments
Manages backup operations and develops design recommendations for DELL backup environment
Provides Tier 3 support as needed
Performs and coordinates routine maintenance and patching on responsible systems including communication planning
Creates SOP’s and QRG’s for the various teams, including but not limited to tasks such as IaC deployment processes and backup operations
Supports the creation of infrastructure roadmaps
Supports technical proposals for increasing capacity and new implementations
Supports architecture and implementation plans for infrastructure technologies
Supports cross training of new QRG’s and SOP’s with IT departments as required
Creates documentation of overall infrastructure systems architecture (including cloud technology)
Supports capacity plans and management and maintaining configuration management
Supports technology vendor and solution evaluations as assigned
Supports the review and creation of repeatable best practices in compliance with TMNAS architectural standards and engineering methodology
Supports the implementation of best practice security measures to protect corporate data and systems
Participates as part of an on-call rotation for after-hours support

Other Functions

Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
Performs special projects and other duties as may be assigned
Establishes and builds strong working relations and partnerships with Business Units and Senior Management

Qualifications

Bachelor's degree preferred
5 to 7 years of relevant experience required

Required Experience

Infrastructure automation technologies such as Terraform, Azure Bicep and ARM templates
Backup technologies and overall data recovery methodologies, replication technologies including cloud backup methodologies
Microsoft Azure Infrastructure technologies and concepts including landing zones
Microsoft Active Directory and Entra ID
Knowledge of DevOps fundamentals and practices

Preferred Experience

Monitoring technologies
Automation scripting and management
Deployment and system maintenance methodologies
AWS Cloud infrastructure
Relevant preferred certifications: ITIL Intermediate v3 – Service Transition, Microsoft Certified Solutions Expert (MSCE Server, MCSE Messaging), CompTIA Server+, EMC Storage Implementation Engineer (EMCIE), Cisco Certified Network Professional - Data Center (CCNP – Data Center)
Ability to lift up to 50lbs
Knowledge of typical organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels
Strong Knowledge, insight, and understanding of business concepts and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations
Demonstrated strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization
Superior attention to detail
Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
Ability to work independently and without supervision
Ability to work and lead effectively as part of a team

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

Tokio Marine North America Services

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