Job Description

As an IT Support Specialist, you will assist our internal customers (employees) with exemplary service and support with IT related issues and all electronic devices including PC’s Servers and phones. You will be responsible and accountable for providing remote and on-site technical support to end users of desktop hardware/software, including desktop and laptop upgrades and deployments. Additionally, you will monitor server and network health, performing user account maintenance, monitoring data backups and performing restore.

Skills And Qualifications

Ability to clearly read, write and speak English
The ability to resolve and escalate problems quickly and efficiently, proven success in handling conflicting demands and priorities
2+ years of proven experience in information technology
Troubleshooting, and installing hardware in a network environment preferred
Must be customer service oriented with good interpersonal and communication skills
Technical and logical problem-solving skills, with strong analytical abilities
Sound knowledge of desktop equipment including hardware, software products and related applications - Preference for experience with Microsoft InTune and AutoPilot
Experience with Anti-Virus and malware removal tools
Experience with Microsoft Active Directory and Azure based networks
Operating Systems: Windows 10/11, Microsoft Windows Server 2019/2022; including patching and maintenance
Desktop software configuration and rollouts of Office 365
Ability to write and edit business and technical documents
Exposure to any of the following technologies would be considered an asset:
- Trend Micro Anti-Malware software
- Microsoft SharePoint
- Citrix XenApp/XenDesktop
- Microsoft SQL Server (administration and TSQL)
- Microsoft Multi Factor Authentication
- Familiarity with Microsoft Azure
- Familiarity with TCP/IP based networks
- Familiarity with Microsoft Teams

Education Requirements

Completion of an IT related technical program from a recognized College or University
Microsoft Certified Information Technology Professional (MCITP) in Windows Desktop products (or equivalent)

About Us

Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd’s genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive “tools” available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies.

Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement.

TOG has deep roots in the industry through its origin within the URUS family of companies. URUS is a holding company with cooperative and private ownership and is positioned at the heart of the dairy and beef industry. Its family of companies include AgSource, Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS , with each having its own unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS Group has 26 operating companies in 15 countries and employs approximately 2,400 people.

Trans Ova Genetics

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