Systems Administrator

Position Role Expectation:

*All Technician level 2 requirements are needed for Systems Administrator

As we take networking and security very seriously at Twin Lakes Tech, this is considered

a senior-level position. A Systems Administrator is responsible for the health and security of the

assigned contracts network and they will ensure we have all the proper systems in place to do

so. They will monitor and manage the network and involve vendors if needed to troubleshoot

issues. Regular audits will be conducted by this team to ensure we are up to date with no

potential risks at all contracts.

This administrator will also be responsible for responding to any day-to-day network

problem. They will take part in the procurement process, giving their recommendations on

purchases. They will also act as the escalation point for level 2 techs and the Virtual Office

Specialist. They will occasionally participate in internal leadership meetings and customer

meetings alongside the Director as consultants. This position takes responsibility for their action

and the success of the network. This position will rarely communicate directly with the customer

and instead report updates and issues to the virtual office and Director.

Growth:

● Growth is self-led in collaboration with the Director

Skills and Experience:

● Deep understanding of Twin Lakes Tech including processes and procedures.

● Expert knowledge of hardware and software with a focus on networking

● Regularly provides clear communication, transparency, and honesty when dealing with

more difficult technical issues and must know the proper time to loop in the Director/

vendor

● Displays professionalism at all times

● High level of support for the team as they will be looked towards to solve more difficult

issues

● Precise communication skills, across both written and verbal environments

● Understanding of both K-12 and Municipal organizations and network set-ups

● Flexible with needing to be onsite

● Attention to detail and timely

● High knowledge of Zendesk

● Has spent time with the System Admin team and helped on projects

System Admin Duties:

● Works closely with other teams within Twin Lakes Tech and provides escalation support

to the entire team.

● Expert troubleshooting skills in person and remotely

● Proficient in navigating Google Suite/Clever/Mobile Device Management.

● Proficient in Office 365, CJIS Online, Azure, and Municipal Apps

● Be able to fully resolve issues in the virtually

● Lead collaboration with third-party vendors to resolve issues.

● Expert in troubleshooting network and other higher-level technical problems including

network connectivity inclusive of wiring, switches, routing, IP addressing, monitoring, and

upgrading wireless infrastructures, able to manage SSID profiles and apply security

policy.

● Install, maintain, and troubleshoot LAN, WAN and VoIP Infrastructure

● Can install and configure switches, routers, web filters, and firewalls

following best practices.

● Can monitor server performance including Active Directory health, DNS,

DHCP, and Google Admin.

● Recommend upgrades necessary to ensure server operation

● Must know how to resolve almost all tech problems

● Help train and mentor level 2 techs

● Largely contributes to the internal knowledge base and documentation

● Specialises in assigned client's network and shows targeted support to the team around

that specialization (Cisco, Juniper, Auba, etc.)

● Knows how to perform and monitor data backups and RMM

● Experienced with completing migrations, installing APs, terminating and punching down

cables

● Keep Virtual Office informed with real-time updates of organization-stopping tech issues

● Conduct security audits

● Develop and enforce security policies and best practices

● Web-Filter settings will be documented and tested to ensure controls are in place to

protect end users

● Play a key role in most projects like network upgrades, security vulnerability

assessments, and opportunity assessments

Impact:

● Proactive support and mitigation of risk

● Consistent healthy secure networks across all contracts

● Escalation path for high-level tech problems

● Mentoring and training employees

● Allows Twin Lakes Tech to be compliant

● Gives Twin Lakes Tech more depth

● Expected to support between 2000-3000 students

Leadership and Influence

● Give both praise and constructive feedback to team members

● Proactively mentors other team members.

● They can use the depth of their knowledge to help support the entire team while

continuing to expand their knowledge.

CertificationRequirments

Email Etiquette

CompTIA A+

CompTIA Network+

CompTIA Security+

Twin Lakes Technology

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System Administrator