Job Title: IT Specialist

Location: Bakersfield

Position Type: Part-time

Reports to: Don Harris, IT Manager

Salary: $19/hr.

Job Overview:

This position at United Way of Central Eastern California (UWCEC) assists the IT Manager, performing various tasks ranging from low to moderate-level technical work with various hardware and endpoints to non-technical tasks. Responsibilities include, but are not limited to, researching, setting up PCs, installing software, updating operating systems, network wiring, contacting vendors, typing up paperwork, filling out forms, managing orders, unpacking, logging, monitoring inventories, instructional writing, loading and unloading heavy equipment, transporting equipment, organizing storage rooms, general maintenance, and physical labor. The ideal candidate will be eager to take on assigned duties and assist other departments or managers as needed. We are looking for a proactive, versatile individual who is unafraid of challenging or labor-intensive tasks and can work well as part of a team to support staff members and customers.

Responsibilities:

Assist with PC and peripheral device maintenance, installation, and repairs, and diagnose PC/software issues.
Provide technical assistance and support to employees using PCs or devices.
Upgrade endpoints (PCs and devices), identify viruses, ensure endpoint safety, install new hardware, and collaborate with the IT Manager and other IT technicians.
Travel to remote locations to set up equipment, assist staff with PCs/printers/hubs/Wi-Fi, and resolve technical issues. Provide instructions and guidance to end users and clients.
Assist in software and hardware purchases. Document purchase orders and equipment inventories in the asset tracking system for accurate inventory.
Train in the installation of corporate endpoint software packages and device monitoring.
Coordinate repairs, track staff issues/requests, and report to the IT Manager. Maintain Help Desk troubleshooting tickets and provide updates to staff.
Prepare operational manuals and documentation for staff regarding device/software use.
Execute security-related updates and patches on classified and unclassified systems.
Assist with telecommunications setup and diagnosis (office phone systems).

Work Requirements:

The employee is required to work on-site with the possibility of remote work to other sites or locations in the areas that UWCEC covers, which include Kern, Mono, and Inyo counties.

Qualifications:

Education:

High School Diploma
College and/or Trade School in technical PC systems

Experience:

Basic knowledge of computer programming, operating systems, data structures, PC configurations/settings, systems analysis, and algorithms.
1-2 years of technical work or classroom experience with relevant systems.

Additional Skills:

Customer Service Orientation: Assist staff and customers in difficult scenarios and explain the basics of hardware or software in resolving situations.
Problem-Solving: Identify simple and moderate problems, analyze issues, and find effective solutions. Communicate issues to the IT Manager and follow technical directions.
Communication Skills: Simplify and explain technical information to non-experts in an easy-to-understand manner.
Writing Skills: Prepare instructions and email responses for vendors, employees, and customers.

Application Instructions:

Applicants must provide a cover letter, resume, and 2 professional references.

More Information: For more information, visit our website at www.uwcec.org or call 661-834-1820.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not restrict the tasks that may be assigned. This job description is subject to change at any time.

United Way of Central Eastern California

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