Job Title: IT Director

Department: Information Technology

Reports To: Chief Operations Officer (COO)

Objective:

The IT Director will play a pivotal role in establishing and maintaining a robust and secure IT infrastructure for our new university. This individual will be responsible for overseeing all aspects of IT operations, including network infrastructure, cloud services (Google Workspace and Google Cloud Platform), IT security, endpoint management (BYOD), and end-user support. The IT Director will collaborate closely with the COO to align IT strategy with the university's overall goals and ensure a seamless technology experience for faculty, staff, and students.

General Qualifications:

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.

Experience: 7+ years of progressive experience in IT management, with at least 3 years in a director-level role. Proven track record of successfully managing IT operations in an educational or similarly complex environment. Demonstrated expertise in network infrastructure, cloud services (preferably Google Workspace and Google Cloud Platform), IT security, endpoint management, and helpdesk support. Experience with budgeting, vendor management, and contract negotiation.

Certifications: Relevant industry certifications such as CISSP, CCNP, or Google Cloud certifications are a plus.

Skills: Strong leadership, communication, and interpersonal skills. Excellent problem-solving and decision-making abilities. Ability to manage multiple projects simultaneously and meet deadlines. Deep understanding of IT best practices and industry trends.

Specific Duties and Responsibilities:

Network Infrastructure: Design, implement, and maintain a reliable and scalable network infrastructure that supports the university's academic and administrative needs. Ensure high-availability and performance of network services. Manage network security, including firewalls, intrusion detection/prevention systems, and VPNs.

Cloud Services (Google Workspace and Google Cloud Platform): Oversee the administration and optimization of Google Workspace for email, collaboration, and productivity tools. Manage the university's presence on Google Cloud Platform, including compute, storage, and application services.Ensure data security and compliance in the cloud environment.

IT Security: Develop and enforce IT security policies and procedures to protect the university's data and systems. Implement and manage security tools such as antivirus/antimalware software, email filtering, and web filtering. Conduct regular security audits and vulnerability assessments. Develop and execute incident response plans.

Endpoint Management (BYOD): Establish and manage a BYOD program that allows faculty, staff, and students to use their personal devices securely on the university's network. Implement mobile device management (MDM) solutions for Windows, Mac OS, iOS, and iPadOS devices. Enforce security policies on BYOD devices.

Helpdesk Support: Oversee the IT helpdesk to provide timely and effective support to end-users. Develop service level agreements (SLAs) and key performance indicators (KPIs) for helpdesk operations. Implement a ticketing system to track and resolve support requests.

Other:Develop and manage the IT budget. Evaluate and select IT vendors and service providers. Negotiate contracts with IT vendors. Stay abreast of emerging technologies and industry trends. Provide technology leadership and guidance to the university community.

This job description is not exhaustive and may be subject to change based on the evolving needs of the university.

Compensation and Benefits:

Commensurate with experience and qualifications. The university offers a competitive benefits package, including health insurance, retirement savings plan, and tuition remission.

University of Austin (UATX)

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