Who We Are

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to large and small agencies with an end-to-end ecosystem of solutions from community engagement to case closure. An unwavering commitment to customer satisfaction demonstrates Versaterm's dedication to public safety, the development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.  

This is an exciting time for us! We're currently experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve. 

The Role

As a Systems Administrator, you are supporting multiple business units developing software products for public safety. You support O365 and maintain corporate networks, VPNs, VoIP, desktop computing, VMware, cloud applications and on-premises servers and SANs. You are a highly motivated individual with analytical, and business skills. You will be counted upon to answer a wide variety of questions from across the corporation. You are expected to plan your work, take notes to aid your multitasking, follow change management policies, and document the environments. Occasionally you will provide technical support for infrastructure-related issues or questions with our police customers and their IT staff.

This position is full-time in our Mesa, AZ office.

What You'll Do

Install, support and test Windows laptops and MacOS MacBooks
Analyze and troubleshoot desktop and infrastructure questions and issues
Maintain installation and configuration procedures
Create instructional documentation

What You'll Bring

Experience with Microsoft 365, SharePoint, Teams, Azure, and PowerShell
Ability to obtain and maintain a Security Clearance
Firewall certifications, Microsoft certifications or similar training
Ability to work in the office Monday through Friday with flexibility to work from home when required

The Key Competencies

Good analytical, organizational, and time management skills
An effective listener capable of quickly understanding the requirements
Patience while multi-tasking, customer service and focus
Self-starter with excellent communication skills, both oral and written
Effective listener capable of quickly understanding the requirements

The computing environment includes.

Intel servers and fiber channel storage
Cisco, Palo Alto, and Meraki networking, and multiple VPNs
VMware - vSphere, Fusion, Workstation and RedHat Linux
Active Directory, Multi-Factor Authentication, DNS, and DHCP Services

Equal Opportunity

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.

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