Title: Director of Transformation

State Role Title: General Administration Manager II

Hiring Range: Salary commensurate with experience

Pay Band: 6

Agency: Dept of Veterans Services

Location: Monroe Building

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Veterans Services (DVS) is a state government agency with 50 locations across the Commonwealth of Virginia. DVS traces its history to 1928 and the establishment of the Virginia War Service Bureau to assist Virginia’s World War I veterans. Today, DVS assists veterans and their families in filing claims for federal veterans benefits; provides veterans and family members with linkages to services including behavioral healthcare, housing, employment, education, and other programs. The agency operates three long-term care facilities offering in-patient skilled nursing care, Alzheimer’s/memory care, and short-term rehabilitation for veterans; and provides an honored final resting place for veterans and their families at three state veterans cemeteries. It operates the Virginia War Memorial, the Commonwealth’s tribute to Virginia’s men and women who gave the ultimate sacrifice from World War II to the present. For more information, please visit www.dvs.virginia.gov

DVS is seeking a highly experienced, results-oriented, innovative, and forward-thinking leader to serve in the newly created position of Director of Transformation. You will serve as a strategic partner, lead change management initiatives, and contribute to long-term strategy, technology, and innovation. Additionally, the Director will lead the agency flagship online portal hub, the Virginia Veterans Network (VVN), a critical priority which will focus on delivery of veteran resources, outreach and support for Virginia’s veterans and their families. This is an outstanding opportunity to make a real difference in the lives of Virginia’s 700,000 veterans and their families.

The Director reports to the Chief of Staff and participates as a member of the DVS Leadership Team to fulfill directorate and agency objectives as established by the Code of Virginia, the Commissioner, and the Executive Team. With minimum supervision, the Director will lead directorate-wide initiatives and contribute to establishing the strategic direction of the agency mission, outcomes, and performance.

The Director will oversee agency change management initiatives and the development and implementation of veteran programs through project management. The Director will develop program plans, assess need, monitor timelines for implementation, and track milestones, deliverables, and outcomes. The role will manage initiative launches, workflow management, and coordinate efforts across service lines and directorates.

The Director will lead the implementation of the Virginia Veterans Network (VVN). The role will oversee the in-process development program plan of the network, review relevant and leading technologies and solutions that can accelerate program success and partner with the DVS Communications Team to develop ongoing messaging, updates, and progress towards VVN objectives. The Director will develop OKR’s to measure outcomes, objectives, and successes of VVN to support veterans and develop presentations and plans to communicate progress and outcomes to the Commissioner, Secretary of Veterans Affairs Office, the Governor’s Office, and various veteran Board officials. The role will contribute to the agency long-term strategy, new technology efforts and innovation. Additionally, the Director will identify key agency strategic opportunities and collaborate with senior leaders and a cross section of employees to develop strategic programs, services, and initiatives to support veterans.

Minimum Qualifications

Experience providing support to leaders, stakeholders, business partners, and the community on relevant topics impacting veteran services.
Comprehensive knowledge and experience in systems planning and development methods; skill in problem identification and resolution.
Strong relationship management skills and demonstrated ability to build strategic partnerships, influence change, create and maintain credibility among colleagues and senior leadership.
Knowledge of principles and practices of quality management, continuous program improvement practices, achieving target outcomes, and assessment and evaluation of veteran programs.
Demonstrated ability to work with and manage cross functional teams to address operational gaps, define solutions, and manage the implementation of improvements with tangible results.
Considerable project management experience to include project planning and tracking, creating end-to-end project plans, communicating issues, identifying risks and dependencies.
Ability to collaborate with key external stakeholders to deliver programs to meet agency strategic objectives.
Experience developing and monitoring objectives and key results (OKRs) to measure progress towards outcomes.
Demonstrated ability to problem solve and recommend appropriate solutions based on logical considerations of alternatives.
Ability to facilitate meetings and strong presentation skills with the ability to build consensus around an issue with multiple state officials and various stakeholders.
Familiarity with business and technology sectors and incorporating leading edge technologies into service architectures.

Additional Considerations

Knowledge of veteran programs including education, transition services, employment, benefits services, counseling, family support, or related programs to support veterans.
Demonstrated experience with information technology platforms to develop and implement various projects from inception to implementation.
A combination of advanced education and experience in project management, business, public administration, organizational leadership, or related field.
Project Management Professional (PMP) certification

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDVS accepts submissions of on-line applications only. Faxed, mailed, or emailed applications will not be considered. Applications are accepted until 11:59 P.M. on the job closing date. Applications and/or resumes should include relevant work history which includes your specific qualifications for the position you are seeking.

The decision to interview an applicant is based solely on the information received for this position from either the electronic applications and/or resume. RMS provides a confirmation or receipt when your application and/or resume is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application.

It is the policy of VDVS to provide equal opportunity for all applications and employees regardless of race, color, religion, sex, age, marital status, national origin, gender, identify or expression, disability, veterans status or political affiliation, or against otherwise qualified person with disabilities.

Commonwealth of Virginia State agencies must provide reasonable accommodations to applicants with disabilities, where appropriate. Applicants requiring accommodations should direct inquiries to the human resource contact directly. Requests for reasonable accommodations will be reviewed and determined on a case-by-case basis.

Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), MUST attach these forms when submitting their state application and/or resume.

Contact Information

Name: DVS HR Team

Phone: N/A

Email: recruitment@dvs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Virginia Department of Veterans Services

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Director of Transformation