Job Details

Description

Scope

Managing Network and Server level projects
Developing business continuity and disaster recovery plans
Implementing network policy for a growing organization
Documenting network infrastructure and maintaining accurate information
Perform day to day network and server maintenance and operational tasks

Knute Nelson Values

Christian Heritage

We believe that our Christian heritage is an integral part of the care we provide.

Valuing People

We believe that our success depends on an engaged workforce that is able to carry out meaningful work, has a clear organizational direction and the opportunity to learn in order to achieve a high standard of performance.

Customer-Focused Excellence

We will seek to understand our customer’s desires, respond to their voice and deliver a valuable experience.

Community Engagement

We believe we are an integral part of the communities we serve and will invest time and resources to benefit the communities, which will benefit those we serve.

Stewardship

We believe we must be good stewards of our financial resources to ensure adequate funds are available to fulfill our mission.

Competencies

Accountability and Trust - Relentless about accomplishing company priorities. Identifies what needs to be done and proactively takes prompt action to accomplish objectives and achieve goals. Has a strong sense of urgency about solving problems and striving for excellence in performance to company strategies and goals. Instills mutual trust and confidence; creates a culture that fosters high standards of ethics; behaves in a fair and ethical manner toward others and demonstrates a sense of corporate responsibility, confidentiality and commitment of service.
Customer First Attitude - Makes the customer experience a primary focus of one’s actions; is accessible and provides prompt service. Develops and sustains mutually beneficial customer relationships. Quickly and effectively solves customer problems. Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust.

Education And Experience Required

Associate’s degree in computer science or a related field; a bachelor’s degree is preferred.
More than 5 years of experience working in a network and system engineering position.
Minimum of 2 years of experience in Microsoft 365 and Azure support.
Requires extensive knowledge of all phases of a large network with multiple remote sites managed from a central location
Ability to handle multiple tasks and prioritize work to maintain required productivity levels and excellent communication.
Proven analytical and problem-solving abilities.
Must have extensive knowledge dealing with network and server fundamentals including diagnostics, root cause analysis, and industry best practices.
Capable of navigating unfamiliar environments to document their structure, identify issues, weaknesses, and prioritize necessary changes.
Capable of applying existing expertise and past experiences to troubleshoot unfamiliar software, rapidly acquiring necessary knowledge to support software, systems, processes, and staff in a constantly evolving business landscape.
Stay updated on industry trends and new technologies to suggest enhancements.
Effective interpersonal skills and relationship-building skills.
Ability to present ideas in user-friendly language.
Willingness to learn new processes, applications, and support techniques.
Self-motivated

Key Responsibilities

Build, configure & troubleshoot Network Environment:
Complex Routing & Switching Environments
Firewalls (Fortinet experience strongly preferred)
Wireless Access Points & Controllers
Network Automation Technologies
Site to site and SD-WAN communication
Build, configure, and troubleshoot server environments
Install, update, and maintain various operating systems and applications on physical and virtual servers.
Monitor server performance, availability, and security.
Troubleshoot and resolve server issues, such as hardware failures, network connectivity problems, or configuration errors.
Implement and enforce server policies and best practices, such as backup and recovery, patch management, or access control.
Collaborate with other IT teams and vendors to support server projects and initiatives.
Build, configure, and troubleshoot enterprise platforms used within the organization
VoIP systems that enable voice and video communication within the organization and with external parties.
Oversee security systems and measures designed to mitigate risks and safeguard the organization’s data.
Support the healthcare platforms that are used by staff to provide exceptional care.
Oversee, aid, and maintain other enterprise applications that improve efficiency, productivity, and collaboration within the organization's workflows and processes.
Collaborates with third-party service providers, vendors, and external teams to oversee the quality of services delivered.
Establish and maintain effective communication and coordination with external partners, such as service level agreements, contracts, or feedback mechanisms.
Monitor and evaluate the performance and quality of the 3rd party services and report any issues or risks to the appropriate stakeholders.
Escalate and resolve any problems or incidents that arise from the 3rd party services in a timely and professional manner.
Ensure compliance with security and data protection standards and policies when working with external parties.
Provide training and guidance to internal staff on how to use and troubleshoot the 3rd party services.
Assist in maintaining and updating technical documentation, including diagrams, configurations, and processes.
Engage with the IT department by offering advanced expertise and support to fellow team members.
Provide technical support to end-users, addressing system issues, network-related issues and general inquiries.
Work closely with IT management to develop and implement policies and procedures.
Help create and implement strategies to comply with all mandated PII, HIPAA, and security programs, ensuring all specified requirements are met and maintained.
Participate in the On-Call Technician rotation.
The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

Other Details

Exemption Status: Salary Exempt

Direct Reports: None

Leadership Received: Vice President of Information Technology

Department: Information Technology

Division: Corporate

Walker Methodist

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