Description

As the System Administrator, you will play a pivotal role in leading and managing all facets of information technology within our 24/7 operational facility. This dynamic position requires a unique blend of technical proficiency, leadership acumen, and the ability to provide seamless IT support in an industrial setting.

Responsibilities

Leadership and Ownership:

Take a leadership role in managing IT-related issues, ensuring uninterrupted operations.
Proactively identify areas for improvement and implement solutions to enhance the efficiency of IT systems in our 24/7 environment.

Issue Resolution And Remote Troubleshooting

Promptly identify, resolve, or escalate any IT-related issues through a combination of onsite and remote troubleshooting using diagnostic techniques and answering pertinent questions.
Determine the best solutions based on the issue, provide guidance to end-users, and ensure a swift problem-solving process.

Asset Management And Accounting

Ensure assets are properly moved and billed as they are consumed to ensure tracking and maintenance.

Customer Support And Follow-up

Record events and problems in the Ninja ticketing system.
Document processes and procedures in IT Glue, our knowledgebase, emphasizing the need for thorough documentation in a non-stop operational environment.
Provide accurate and realistic information on IT products or services.
Follow up and update customer status and information promptly, recognizing the urgency of issues in a 24/7 setting.

Emergency Support And After-Hours Participation

Participate in after-hours, emergency call rotation with other IT staff.
Be available for on-call duties, understanding that attendance to plant needs may be required outside of the normal rotation schedule, ensuring continuous IT support.

System Administrator Responsibilities

Active Directory & Office 365 Management: Administer Microsoft Active Directory and Office 365 environments across multiple sites.
Azure & Virtualization: Oversee Microsoft Azure Global Tenant and design/manage Hyper-V virtual environments.
Server & Database Integration: Support server integration with IBM AS400 and maintain SQL Server databases, including troubleshooting.
DNS & Email Security: Manage DNS configurations, including knowledge of DMARC, SPF, and DKIM configurations and provide secondary support to Barracuda Email filtering platforms for security compliance.
Web & Networking Support: Manage IIS for web applications and provide basic networking support, including VLAN and DHCP management.
System Diagnostics & Maintenance: Perform daily system reviews, diagnose issues, and ensure system reliability.
Programming Knowledge: Utilize object-oriented programming knowledge to diagnose and troubleshoot custom applications.
Documentation & Policy Development: Maintain documentation and contribute to IT policy development and procedure implementation.
Collaboration & Project Management: Work collaboratively in a technical environment, managing multiple IT projects and supporting end-users.
Project Management: Handle multiple concurrent IT projects, ensuring timely completion and alignment with company goals.

Industrial Environment Expertise

Install and maintain computers and other electronics in an industrial environment, recognizing the unique challenges and requirements of a facility that operates 24/7.

Requirements

REQUIRED

6+ Years of IT Experience: Brings over 6 years of proven hands-on experience in IT, showcasing continuous learning and success.
Proven Leadership in IT and Customer Support: Demonstrates effective leadership in IT and customer support within the consumer space.
Tech-Savvy with Automation Products: High-tech proficiency, including expertise in office automation products, databases, and remote-control technologies.
Comprehensive Tech Knowledge: Strong understanding of computer systems, mobile devices, and diverse tech products.
Technical Issue Diagnosis and Resolution: Capable of diagnosing and resolving basic to complex technical issues with a problem-solving mindset.
Proficient in English: Strong proficiency in English for effective written and verbal communication.
Excellent Communication Skills: Strong communication skills in both verbal and written forms. Professional, concise and articulate.
Customer-Centric Approach: Customer-oriented mindset with a commitment to delivering exceptional service and solutions.
Planning and Attention to Detail: Exceptional planning abilities with keen attention to detail.
Adaptability: Comfortable in dynamic, fast-paced environments.
Work Style: Collaborative team player and independent worker.
Relationship Building: Effective in developing and maintaining internal and external relationships.

Preferred

Applicable Certifications
Education: BSc/BA in IT, Computer Science, or a related field.
Software Proficiency: Advanced command of Word, Excel, and PowerPoint.

Weaver Popcorn MFG

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