Position Details

Position Information

Position Title IT System Administrator

Division Information Technology(DIV)

Department Information Technology

Job Description

This position is responsible to manage all aspects of servers with respect to services and performance while working closely with other IT staff to maintain uptime and service levels. This position also supports additional IT systems including Cloud services, LAN , WAN , servers, workstations, VoIP telephone, and related systems.

Essential Job Functions

System Monitoring: perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes; Review system and application logs, and verify completion of scheduled jobs such as backups.
Backup Operations: perform daily backup operations, ensuring all required file systems and system data are successfully backed up.
Security Maintenance: maintain the security of computerized information and data; perform regular security monitoring to identify any possible intrusions.
File Management: perform regular file archival and purge as necessary.
Technical Support: provide support to various constituencies; investigate and troubleshoot issues as requested; provide troubleshooting and repair for network issues, collaborating with others to achieve effective and efficient solutions.
Hardware and Software Recovery: repair and recover from hardware or software failures; coordinate and communicate with impacted constituencies.
Preventative Maintenance: develop, document, and standardize preventative maintenance routines to ensure system availability and performance standards on production systems.
User and Mailbox Management: add users into the network access database and provision mailboxes, and maintain mailbox databases.
Digital Audits: perform highly confidential digital audits on personnel as requested by approved administrators.
Cloud Services Management: administer, maintain and troubleshoot Cloud mail applications (O365 and Google Workspace) and cloud applications.
System Updates and Configuration: apply OS patches and upgrades regularly, and upgrade administrative tools and utilities; configure/add new services as necessary; Upgrade and configure system software that supports College infrastructure applications or Asset Management applications per project or operational need.
Procedure Maintenance: maintain operational, configuration, or other procedures.
Performance and Capacity Planning: perform ongoing performance tuning, hardware upgrades, and resource optimization as required; configure CPU , memory, and disk partitions as required.
Data Center Management: maintain data center environmental and monitoring equipment.
Vendor Management: work with vendors to establish, troubleshoot, and maintain voice/data communication as needed.
Training and Guidance: provide training and guidance on computer and cloud applications and equipment.
Hardware and Supplies Recommendations: provide recommendations for hardware and needed supplies.
Perform job duties in accordance with College policies and procedures.

Education

Required Qualifications

Associate’s degree in a related field required; bachelor’s degree preferred

Experience

3-5 years of related experience is required.
Process management experience is required.

Knowledge, Skills, And Abilities

Demonstrated knowledge of Microsoft server environment.
Comprehensive understanding of cloud computing platforms (e.g., AWS , Azure, Google Cloud) and experience with cloud infrastructure management.
Comprehensive understanding of cybersecurity principles and best practices to ensure system integrity and data protection.
Strong knowledge of virtualization technologies (e.g., VMware, Hyper-V) and managing virtual environments.
Strong knowledge of networking protocols and services (e.g., DNS , DHCP , TCP /IP) and experience with network troubleshooting in a Cisco Meraki environment.
Proficiency in scripting and automation using tools such as PowerShell, Python, or similar to streamline system administration tasks.
Knowledge of disaster recovery and business continuity planning and implementation.
Ability to manage IT projects, including planning, implementation, and monitoring to ensure successful project delivery.
Demonstrated expertise and working knowledge of technical principles, theories and concepts in field of specialization.
Ability to handle sensitive and complex issues consistently, confidentially and professionally.
Excellent organizational skills, including the ability to prioritize multiple work assignments and manage multiple tasks in a constantly changing work environment while paying attention to detail.
Ability to independently make decisions.
Ability to work collaboratively and effectively with a diverse population.
Ability to consistently provide excellent customer service.

The successful candidate will be required to obtain the following clearances:

PA Child Abuse History
PA Criminal Record Check
FBI Federal Criminal History Record

Preferred Qualifications

Bachelor’s degree preferred
Experience working with Apple hardware and software is preferred.
Related work experience in higher education is preferred.

Physical Demands

Prolonged sitting
Frequent standing/walking or otherwise moving around campus
Repetitive finger/hand movements
Occasional lifting up to 20 lbs.
Occasional bending

Salary $58,860

Schedule Days/Hours Monday - Daylight, Tuesday - Daylight, Wednesday - Daylight, Thursday - Daylight, Friday - Daylight, Hybrid Schedule Available

Posting Detail Information

Posting Number S-2023-160-P

Number of Vacancies 1

Desired Start Date 08/19/2024

Position End Date (if temporary)

Job Open Date 07/26/2024

Job Close Date

Open Until Filled Yes

Special Instructions to Applicants

This is not a remote position – on-site presence is required a minimum of three days/week.

Please have your current resume, a cover letter, your post secondary transcripts, and information for three professional references to provide with your application.

Westmoreland County Community College

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IT System Administrator