The World Equestrian Center (WEC) is a world-class multi-indoor and outdoor arena facility with state-of-the-art amenities that can accommodate numerous different disciplines within the Equine Industry. This state-of-the-art Equestrian Center is designed to offer the ultimate competition experience for both horse and rider. As a professionally operated, family-owned enterprise, WEC illustrates the passion and commitment to equestrian sports in the United States. The facility features multiple indoor and outdoor venues, lodging, retail space, and on-site dining options that include a restaurant, café, and on-site coffee shop.

Job Summary

WEC is growing andhas an immediate opening for a Technology Specialist. The position reports to the WEC IT Manager. This position is located at our Equestrian Center in Wilmington, Ohio. Working within the established structure and processes of Information Management Technology (IMT), the successful candidate will be responsible for ensuring all hospitality infrastructure meets business requirements, managing the design and implementation of networking and infrastructure hardware and software, and providing day-to-day management of the applications support staff.

Essential Duties and Responsibilities:

Technical Support:

Provide timely and effective technical support to end-users, addressing hardware and software issues, troubleshooting problems, and ensuring optimal functionality.

System Administration:

Manage and administer computer systems, servers, networks, and other technology infrastructure components. Perform routine maintenance tasks to ensure system reliability.

Technology Implementation:

Collaborate with cross-functional teams to implement new technologies, tools, and systems. Ensure seamless integration and provide training to end-users as needed.

Security Management:

Implement and maintain security measures to protect the organization's technology assets. Stay updated on the latest cybersecurity threats and implement best practices to mitigate risks.

Documentation:

Create and maintain comprehensive documentation for technology systems, processes, and configurations. Ensure that documentation is up-to-date and accessible to relevant teams.

Collaboration:

Work closely with other IT professionals, department heads, and stakeholders to understand technology needs, provide solutions, and contribute to strategic planning.

Technology Evaluation:

Stay informed about emerging technologies, evaluate their potential for the organization, and make recommendations for adoption or improvement.

Training and Education:

Conduct training sessions for end-users on new technologies, updates, and best practices. Foster a technology-literate culture within the organization.

Qualifications:

Demonstrates a proactive and self-motivated approach, consistently taking initiative to drive projects forward and achieve goals independently.
Proven experience in the field of technology.
Strong knowledge of computer systems, networks, and software applications.
Experience with system administration, troubleshooting, and technical support.
Familiarity with cybersecurity principles and best practices.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Strong problem-solving and analytical abilities.
Experience with these Hospitality related applications and or systems - PMS, POS, Key card, PBX, Voice mail a plus.
Possesses a solid foundation in Information Technology through formal education.
Attentive personality and committed to delivering a high level of customer service.
Experience in the hospitality industry is a plus.
Audio-Visual experience is a plus.

We offer a comprehensive benefits package that includes medical, dental, vision, life, a 401(k) retirement plan and free vacation lodging at our employee resorts in Daytona Beach, FL, Big Bear Lake, CA and Pigeon Forge, TN.

World Equestrian Center

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