The Systems Administrator is a key support member of the IT team of Xoran Technologies; a medical device manufacturing company located in Ann Arbor, MI. The primary responsibility of this position is to troubleshoot, improve, secure, and maintain the Company’s network/computer systems and provide efficient and effective technical support service. This position reports to the Director of IT and is an exempt, full-time position located in our Ann Arbor, MI office.

Responsibilities

Analyze and bring resolution to issues within the networking and server infrastructure.
Consult on requirements of new client/server applications.
Develop system scripts using PowerShell and other scripting tools.
Develop, test, and keep current/new infrastructure technologies.
Develop and continuously improve IT documentation.
Responsible for the delivery and support of business systems, including the deployment of cloud-based computing services (Office 365, Salesforce, Plex, and other cloud services.)
Configure and install new workstations, printers, and other peripherals.
Maintain IT inventory of hardware, software, and licenses.
Benchmark, analyze, report on and make recommendations for the improvement and growth of the organization’s infrastructure and applications.
Implementation and configuration of software, hardware, and applications.
Server and Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support).
Update, design, and implement access control for numerous systems and services.
Research and recommend upgrades, patches, and new applications as well as equipment.
Assist in building new PC images for medical devices.
Validation and testing of IT and SW systems/applications.
Assist in developing cybersecurity strategies and eliminating security risks and vulnerabilities.
Comply with all applicable SOPs and maintain compliance with FDA, HIPAA, NIST, and ISO.
Conduct and assist in IT security audits and assessments, including incident response, disaster recovery, and business continuity implementations.
Proactively and continuously improve Xoran's internal processes, products, and services.
Maintain confidentiality regarding information being processed, stored, or accessed by the network.
Other duties as assigned.

Qualifications

Demonstrate personal accountability for meeting expectations, goals, and quality of work.
Communicate clearly and in a timely manner and use constructive feedback to make improvements.
Hands-on experience in setup, maintenance and troubleshooting of Microsoft infrastructure including servers, switches, firewall, and desktops.
Experience in domain administration (Active Directory, DNS, DHCP, Hyper-V).
Strong customer service skills and willingness to assist others.
Must be able to effectively communicate at all levels within the organization with technical competency.
Broad knowledge of information technology processing systems, concepts and methodologies; demonstrated aptitude for learning new technologies
Demonstrated attention to detail.
Analytical and problem-solving abilities.
Ability to work independently without much supervision.
Ability to research and present ideas in user-friendly language, and to share knowledge with peers.
Ability to multi-task and effectively prioritize tasks.
Must operate with the highest level of integrity and can demonstrate discretion when dealing with confidential matters.
Able to manage and work effectively with IT Vendors.

Experience

Bachelor’s degree in computer science/information technology, or related field.
Five years of experience in network/systems maintenance and user technical support.
Professional IT certifications are a plus.

To apply, visit www.xorantech.com > about > careers.

EEO Statement

Xoran Technologies LLC is an equal opportunity employer. All applicants for employment will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, qualifying disability, age, height, weight, marital or parental status, veteran status, or any other protected classification under the law.

If you need assistance to complete an employment application, reasonable accommodation can be made. Contact our HR office at HR@xorantech.com or call 734-418-5124.

Xoran Technologies

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Systems Administrator