You will provide guidance and technical support to clients deploying security integrations. You'll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you'll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts providing detailed analysis around what's working, what's not, and what could be better.
Responsibilities
Work full-time at the customer site or remotely
Communicate with the customer(s), sales teams, peers, engineering and support teams as appropriate
Understand the customer environment, requirements, and security roadmap to implement the appropriate security solution
Configure, implement, and maintain Security Operating Platform
Optimize and migrate policies and objects from the existing environment to our Next-Gen Firewall
Test and validate the migration environment
Coordinate and execute cutover to production
Provide guidance on code upgrades
Facilitate the development of new application and threat signatures
Interact with our Technical Assistance Center (TAC) to understand and diagnose support cases
Some travel may be required, dependent on customer request
You work with the customer's security & network teams to build confidence across the business units impacted by the change
Experience
High level of experience with Panorama and log collectors
NGFW
Global Protect
BS in Computer Science, MIS, business, or equivalent education/training/experience
Minimum of 5 years' experience with network/security solutions and technologies (BGP, SD-WAN concepts, VXLAN and general routing and switching)
Minimum of 3 years' experience leading security solutions in large environments)
Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally Palo Alto Networks products
You're experienced in internetworking, LAN, and WAN technologies
You have a good understanding of Internet protocols and applications
Any of the following industry certifications or equivalent experience is a plus: CISSP, CCNA, CNSE, JNCIE-SEC
You effectively handle multiple projects and work calmly in high pressure
You're an excellent writer, with strong verbal communication skills, with demonstrable ability to communicate to senior leaders and technical peers
#CB
