Description
We are looking for a qualified Desktop Engineer who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools.
This position will be hybrid. The schedule is up to the manager and can be discussed during the interview.
Job Responsibilities
Work as lead engineer to implement new technologies into the digital workplace.
Plan, design, implement, and configure Active Directory and Group Policy in our domain environment.
Create and maintain Intune Policies and deployment scripts.
Participate in the application of security patches and updates to operating systems for Windows and MacOS.
Create and maintain Windows OS baseline images and test for compatibility on new hardware models.
Evaluate current operation practices for inefficiencies and recommend new tools or create scripts to increase efficiency.
Evaluate new software packages from various business units and prepare automated installation scripts for deployment.
Collaborate/ interact with users to gather technical requirements for the implementation of new technology solutions.
Keep abreast of new tools and technologies while taking part in the evaluation and recommendations for new or enhanced capabilities that could improve current platforms.
Participate in the 24x7 on-call rotation and planned maintenance activities after hours and on weekends when needed
Requirements
7+ years of experience in managing enterprise desktops on a large scale (2000+ clients).
Thorough understanding of Active Directory; including GPO and DNS
Experience managing desktop configuration polices via Intune.
Experience creating and updating Windows 10 desktop Images.
Well versed in windows scripting (PowerShell, Batch, VBS)
Experience with patch management software (BigFix, SCCM, Tanium)
Experience with Exchange Online, Office365, Teams, Azure AD and various cloud technologies
Ability to deploy software packages using products such as Intune or SCCM
Knowledge of MSI packages, including distribution, customization via transforms. (InstallShield Admin Studio experience preferred)
Experience with VMware Horizon VDI a plus
Knowledge of Workspace One or Intune for managing Windows and Mobile devices
