Company Description
Automated Business Solutions (ABS) is a leading provider of business technology solutions. We specialize in printers, multi-function machines, postage systems, network security, managed IT services, workflow solutions, and document management. ABS is committed to delivering superior service and helping businesses operate efficiently and effectively. Our knowledgeable team ensures that you get the best functionality at an affordable price.
Role Description
This is a full-time on-site role for a Dispatcher at Automated Business Solutions, located in Warwick, RI. The Dispatcher will be responsible for coordinating and assigning service calls to technicians, maintaining communication with customers and technicians to ensure timely resolution of issues, and updating service records and documentation. The Dispatcher will also support the service team in scheduling and dispatching technicians and providing exceptional customer service.
Qualifications
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Proficiency in using computer systems and software
- Attention to detail and accuracy
- Ability to work well in a team and collaborate effectively
- Prior experience in customer service or dispatching is a plus
- High school diploma or equivalent