The selected candidate will have knowledge of the following systems: o CCTV (software and hardware components) o Parking Systems o Access Control Systems o Sensor monitoring systems. o Emergency Management Systems (First responders) o System configuration and administration Job Duties include but are not limited to: • Design, support and respond to all design elements on capital construction projects for Airport Systems expansion and installations. • Responding to issues via the Service Now ticketing system in accordance to established SLAs. • Perform software installs/upgrades on systems. • System troubleshooting to address accessibility issues and system malfunctions. • Create new accounts for users in accordance with the approval process. • Configuring new devices for support of systems • Perform quarterly audits on systems. • Create and update system maintenance documentation. • Perform server upgrades. • Vendor management-constant communication with system vendors to ensure maintenance and issues are performed on systems. • Ensure vendor maintenance and support is provided accordingly to agreement. • Provide recommendations to improve end-user experience/system efficiency. • Routinely conduct walk-throughs throughout airport to ensure digital signage and monitors are functional. • Generate tickets/work orders through vendor portal for vendor managed systems.