Network/Telecom Specialist
Onsite
About the Job
Overview:
DataSoft Technologies, Inc. is seeking a Network/Telecom Specialist for our client in Raleigh, NC.
Responsibilities:
The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network).
Troubleshooting issues with networks and find resolutions to the issues from a central location.
Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution.
Will operate in a 24/7 operation and maintain current SLA’s.
Qualifications:
Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science
Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
Self-motivated, enthusiastic, and able to handle multiple support cases
Strong writing skills to maintain organized documentation
Customer-oriented, and capable of providing high levels of client satisfaction
Collaborate and work well with others
Experience with VOIP technologies is a plus
Experience in a NOC environment is preferred.
Strong skills in working with clients and communication
Knowledge of network cabling, network classification and network topology
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include: