Job Details
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist with Helpdesk duties (Solarwinds Service Desk)
- Sharing as point of contact for users seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by users
- Deploying PCs and Mobile Devices to new employees
- Intune / MDM preferred
- Perform resolution or walk the user through the problem-solving process
- Research unresolved issues or direct to next level support personnel, when applicable
- Provide accurate information on IT assets
- Record events and problems and their resolution in logs
- Follow-up and update users with status information
- Identify and suggest improvements on procedures
- ITIL/Agile forward
- Implement and maintain user, email, & application profiles
- Recycle and/or deploy PCs/mobile devices to users via Intune & Autopilot
- Create, test, & maintain configuration / deployment profiles in Microsoft Intune
- Travel on-site to branch locations to deploy new hardware/software and troubleshoot IT issues, as well as train end-users and/or Help Desk personnel
- Assist in implementing new technology solutions when needed
- Purchase, deploy, & maintain mobile devices via Intune / Verizon portal/ABM/Apple Configurator
- Expert mobile knowledge preferred
- Mentor Help Desk staff via best practice and technical knowledge
- Create and maintain policies, procedures, and knowledge base for the Help Desk
- Strong documentation skills
- Performs other duties as requested
- CCNA/CCNE with Strong System Administration also
- Embraces BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It
The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company’s right to change, assign, or reassign duties and responsibilities at any time or for any reason.
Education & Experience
- Bachelor/ Associate degree in Information Technology, Computer Science or related discipline; Microsoft, Cisco and/or other IT certifications desired.
- Minimum of 2 years’ experience in System Administrator or 5 years in a PC Support role; both in an Enterprise IT environment
- Familiar with enterprise concepts, practices, and procedures within this particular field.
Competitive Salary, Paid Time Off, 401-k With Company Match
MEDICAL INSURANCE, VISION INSURANCE, DENTAL INSURANCE, COMPANY PAID LIFE INSURANCE
VOLUNTARY LIFE POLICIES, COMPANY PAID SHORT TERM AND LONG TERM DISABILITY
SHORT TERM AND LONG TERM INCENTIVE PLANS
TOOL AND WORK BOOT ALLOWANCE, PRESCRIPTION EYE PROTECTION ALLOWANCE, COMPANY PAID TRAINING
