Who We Are and What We Do
For more than 25 years Ethico has provided a suite of corporate integrity products that help companies
manage risk and reinforce their healthy cultures. From whistleblower and case management software that
saves time, to employee screening and monitoring services that actually work, and e-learning that
improves engagement -- we focus on service and the human element in all we do in order to Make the
World a Better Workplace.
In building this mission, we provide HR, ethics and compliance solutions that serve over 8,000,000
employees in 100+ countries through the highly-trained, caring, and compliance-minded professionals in
many of the world's largest, and well-known organizations who rely on our software and services. We
have helped E&C leaders investigate nearly 10 million reports, offering employees the industry’s
leading-edge tools to report unethical or illegal behavior free from retaliation.
Your Role at Ethico
The Triage position is responsible for delivering the proper client greeting when answering client calls,
and providing exceptional customer service by answering the overflow bell expeditiously when queued
audibly and/or visually in the phone system.
Responsibilities include but are not limited to:
● Provide outstanding customer service at all times with exceptional courtesy, integrity and
professionalism; ensure callers that their concern matters and their information will be handled
responsibly
● Answer incoming calls off the overflow queue
● Assess overflow calls to determine if the call should be placed on hold, or if the caller wants to
call back at a later time.
● Transfer the calls to the secondary queue and perform routine check-ins with callers during hold
times.
● Assess calls to determine if the caller needs to make a report, or simply needs to be referred.
● Take RFI calls, and other less complex calls, as directed by Operations Managers, Team Leads,
or Quality Analysts.
● Answer some calls directly (without a call queue), deliver the proper greeting, follow client
directives, and ask all critical questions while maintaining good judgment and strict confidentiality
to ensure a caller’s needs are met.
● Guide callers through the interview process according to frequently reviewed standards and
procedures.
● Document all relevant client calls in our case management system. Calls should be documented
in a clear, concise, and accurate format
● Meet performance goals set with the Operations Managers and tailored to your development
path.
Experience you’ll need to succeed in your role at Ethico
● One year equivalent related work experience
● Equivalent combination of education (e.g., high school diploma/GED) and experience
Why Join the Ethico Team
- People first company culture and family atmosphere
- Company paid Medical, Dental, and Vision
- Company funded HSA, if enrolled in HDHP
- 401(k) with company match up to 4%
- STD, LTD, and ADD
- Company Paid Life Insurance
- PTO
- Flexible working environment- Available for some positions
- Annual profit sharing bonus
- Paid Maternity/Paternity leave
- And much more!
Location: In-Office
Salary: $15/hr
Process
● Prescreen with the People Team (15 Minutes)
● Assessment: Follow this link (https://tinyurl.com/mrz5d9s9) and do the Wonderlic assessment
● Interview with the Hiring Manager (60 Minutes)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the
basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status.
Women and underrepresented minorities continue to be underrepresented in our workplaces. The
diversification of applicant pools constitutes an important step for broadening the participation of women
and URM in the workforce.
Research shows that women and people of color disproportionately do not apply for jobs where they do
not meet 100% of the "requirements." If you think you can do this job, we encourage you to apply.
Ethico is committed to breaking structural barriers to entry and career progress, and driving fair hiring
practices in our workplace.