Hybrid role (part-time onsite, part time work from home - usually about 3 days in office/week but may vary), so candidates must be local to Corpus Christi area. Potential for occasional local travel.
Essential Job Functions & Tasks:
1. Assists in the implementation of enhancements, updates, upgrades and patches to ensure equipment is preventively maintained, running properly and protected from computer viruses and other security threats.
2. Assists in keeping users informed of changes on a timely basis.
3. Assists in testing prior to going live into production.
4. Monitors and reports on processes, uptime, performance, utilization and capacity of technologies. Alerts senior staff of less than desirable results.
5. Executes and monitors equipment backups to ensure data and applications are safeguarded and can be restored to establish normal operation after an incident or disaster.
6. Troubleshoots simple support problems and provides or obtains their timely resolution. Escalates complex problems to more senior IT Infrastructure Engineers to facilitate their resolution.
7. Assists in writing and maintaining technical documentation, policies and procedures related to networking and infrastructure and updates as necessary.
Education Requirements:
Bachelor's degree in computer science or engineering-related field or Associate's degree with 2 years IT system support/administration related experience or High School Diploma/GED with 4 years IT system support/administration related experience
Detailed knowledge and experience is desired in the following areas:
1. Windows Operating Systems
2. Client Server and Workstation Hardware
3. TCP/IP Networking
4. Strong skills in communication, issue resolution, organization, and facilitation are essential.
5. Willingness to provide after-hours support for systems as needed; participate in rotating on-call schedule - typically on-call for 1 week every 6 weeks.
REQUIRED QUALIFICATIONS- 2+ years of experience in IT Systems Support or Administration required
- Experience managing and configuring Windows operating systems, servers, and workstations.
- Knowledgeable in network infrastructure, including TCP/IP, DHCP, DNS, LAN/WAN, and wireless networks.
- Understanding of cybersecurity principles and tools like firewalls and antivirus software to secure systems and data.
- Skilled in troubleshooting computer hardware, software, and peripherals.
- Able to create and maintain clear, concise technical documentation.
- Strong analytical and problem-solving abilities.
- Effective at communicating technical information to both technical and non-technical audiences.
- Detail-oriented in managing complex systems and documentation.
- Capable of multitasking and adapting to new technologies or changes.
- Team player, able to collaborate on projects and share responsibilities.
- Excellent customer service skills, providing user support and ensuring satisfaction.
- Competent in project and process management.
DESIRED
Technical certifications such as CompTIA A+, Network +, Security +, MS Windows, etc are preferred