Director of Information Technology
(Hybrid Schedule)
The Federation for American Immigration Reform (FAIR) in Washington, D.C., seeks a Director of Information Technology.
Responsibilities:
- Deploy, configure, implement, manage and maintain networking infrastructure (Windows 2012/2016/2019) including routers, switches, firewalls, IP phone system, wireless network and wireless access points
- Responsible for managing network performance and security ensuring security procedures are implemented and enforced
- Interface with vendors to ensure appropriate resolution during network outages or periods of reduced performance
- Manage software and hardware (servers, desktops, laptops, printers, and mobile devices) including installation, configuration, and maintenance
- Monitor and manage ticketing system by responding to user requests
- Troubleshoot software issues
- Collaborate with management to implement new technologies and systems
- Stay up-to-date with industry trends and best practices
- Monitor network performance networks and proactively identify and resolve potential issues; provide cloud and usages reports and security scans to management
- Ensure network stability and uptime to support business operations
- Document configurations and procedures for future reference
- Update and manage documentation on the network topology, infrastructure services, cabling diagrams, IP address allocations, IP routing/switching, etc
- Participate in special projects as requested
- Create and maintain knowledge base articles and SOPs that will be used by direct report, IT Administrator
- Contribute to testing, implementation, and support of new network technologies
- Provide support for desktop operating systems (Win 10, Mac) and software applications
- Budget for network equipment
- Manage daily backups (file system, email system, accounting system)
- Manage MFA and security infrastructure
- Routinely audit security policies and protocols for routers, switches, and firewalls
- Regular patching and firmware updates on all network equipment according to manufacturer recommendations
- Manage active directory – adding users, unlocking accounts
- Manage Exchange 2016 email environment
- Manage SharePoint 2013
Skills and Qualifications:
- Minimum 6-7 years of professional experience with a history of progressive achievement and advancement in a similar role
- Bachelor’s degree in Computer Science, Information Technology or related field preferred
- Proven experience as an IT Director, Administrator, or similar role
- Strong knowledge of networking principles and protocols (TCP/IP, DNS, DHCP, VLAN’s, VPN’s, etc)
- Proficiency in hardware management including installation, configuration, and troubleshooting
- Experience with ticketing systems preferred
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks in a fast-paced environment
- Non-profit experience a plus
- Ability to identify, analyze, and resolve issues
- Knowledge of routers and switches
- Experience with both LAN and WAN troubleshooting
- Experience with software-defined networking (SDN)
- Knowledge of Microsoft Exchange Server and MS on-premise applications
This position is at FAIR’s Washington, DC headquarters. The position is exempt, full-time. Hybrid Schedule: In-office Tuesday, Wednesday, and Thursday; Telework Monday and Friday.
(Candidates are encouraged to review FAIR’s webpage (www.fairus.org) to learn more about the organization).
For your application to be considered, please submit a cover letter indicating familiarity with FAIR’s mission, a resume, and one writing sample to bluej@fairus.org.
FAIR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.