This role is an on-site position and will have a work week schedule of Wednesday - Sunday. Hours can vary as well depending upon need. Could be 9-5 or 1-11. There also may be certain events that this person will need to be onsite for at additional or adjusted times. Candidates need to be ok with the on-site piece and this schedule and enviornment.
This person is responsible for providing enterprise-level assistance to our customers and diagnosing and troubleshooting network and hardware problems while helping maintain a highly available, flexible, and resilient network.
- Candidates must be available in the Charlotte, NC area as this is an on-site position. The schedule is also W-Sun with hours that can vary.
- These are non-negotiables so super important candidates know those things on the front end.
Job Description
Duties include but are not limited to:
- Follows core processes and procedures to ensure operational success.
- Monitor, track, benchmark, and analyze Voice/Data Network trends.
- Analyze performance of responsible technologies and documented solutions, identify problem areas, and resolve root cause.
- Triage Service Incidents and Requests, and Problems reported by customers.
- Assess the need for system reconfiguration based on Incidents and make sound recommendations.
- Research emerging infrastructure solutions and other collaborative products, services, protocols, and standards.
- Ensure the availability, stability, and integrity of Data, Voice, Video, and Wireless networks across security, wireless, routing, and switching platforms.
- Support disaster recovery and business continuity programs.
- Provide prompt and accurate feedback to customers using tickets and all other appropriate mechanisms.
- Prioritize and manage multiple open issues simultaneously.
- Document technical knowledge in the form of notes, manuals, tickets, documents, designs, network architecture topologies and emails.
- Provide On-Call support on a schedule set forth by the Director, Network Engineering.
Desired Skills
- Replacing routers and switches.
- Handling customer issues and complaints.
- Production services.
- Hooking up wifi, firewalls.
Required Skills / Experience
- Associate degree or equivalent Experience Required and 5+ Years in a Network Engineering Role.
- CCNA Required (200-301) (Can be expired)
- CCNP Strongly Encouraged (350-401 ENCOR + Concentration Exam).
- Competent with Network operations.
- Capable of performing onsite Event Support and Engineering.
- Experience in Cisco, Juniper, Extreme, Palo Alto and Ubiquiti infrastructure and applications.
- Extensive experience in networking products including routers, switches, firewalls, VPN, IPS/IDS, Load Balancing solutions.
- Experience in cloud networking. AWS and Azure.
- Experience with Wide Area Networking, BGP, Telco tickets and interactions.
- Experience in network management tools and in packet capture analysis.
- Knowledgeable on Data Center infrastructure included but not limited to Networking, VXLAN, Server, Virtualization, DNS, Storage, and Environmental controls.
- Knowledgeable in programming skills using Python, REST, JSON, XML, and git.
- Professional competencies in computer engineering or related field of work.
- Conscientious and efficient in meeting commitments, observing deadlines, and achieving results.
- Able to work independently with minimum supervision.
- Capable of preparing reports, designs, and papers on technical issues.
- Proven analytical skills to arrive at sound conclusions when dealing with complex issues.
- Ability to contribute to the development of policies and to optimize procedures and guidelines.
- Ability to contribute to cross functional teams from Engineering, Applications, Technology, and others in the management of day-to-day operations, to resolve incidents, and improve the organization.
- Ability to Assist in leading a program of continuous improvement within the IT department.
- Seek opportunities to grow and become a better and established leader.
- Ability to plan and organize work consistent with the strategic goals of company.
- Identify priority activities and assignments and to ensure the effective monitoring and implementation of release plans.
- Experience with all phases of network projects including, design, test, deploy, validate, operate, optimize, and decom through established company process and peer review.
- Excellent skills in communicating with people from different backgrounds and technical abilities.
- Naturally work with teammates to pass on critical information and to help prevent others from learning the hard way issues personally experienced.
- Ability to keep abreast of developments and relevant technologies applicable to the profession.