Summary
This is a hands-on position that will manage the day-to-day functions of IT along with developing the short, mid, and long-term strategy of IT for the company. This position is responsible for the development, implementation, and use of technology throughout the company which includes 3 sites.
Responsibilities
- Deploy, monitor, maintain, develop, upgrade, and support all IT systems.
- Perform IT needs assessments, technology, and vendor selections, focusing on building best practices while controlling costs.
- Lead and manage the helpdesk ticketing system, ensuring timely resolution of all IT issues.
- Provide direct IT support and helpdesk services while managing and mentoring other IT support team members.
- Administer Office365, including user management, email services, and security settings.
- Coordinate with our outsourced IT provider to manage and support IT initiatives.
- Oversee the design, implementation, and maintenance of a robust IT infrastructure, including networks, servers, storage, etc.
- Develop and implement comprehensive cybersecurity strategies; conduct regular security audits and assessments.
- Manage and Support ERP advancement and support.
- Proactively monitor system performance and address issues before they impact the business.
- Identify problematic areas and implement strategic solutions in time.
- Lead system integration efforts to streamline processes and improve data flow.
- Provide exceptional support to local and remote users.
- Work closely with senior management to align IT strategy with our business goals and drive success.
- Work closely with other department Managers to assess needs of the of all aspects of IT.
- Manage IT staff including hiring, training, evaluation, guidance, and development.
- Prepare and manage the IT expense budget, optimizing resources for maximum efficiency.
- Prepare annual capital, expense budgets, and ensure spending is within budget.
- Provide training and support to employees on the use of various IT systems and applications.
- Conduct regular training sessions for staff on new technologies and best practices to keep our team ahead of the curve.
- Develop and enforce IT support policies and procedures to ensure consistency and quality.
- Stay updated on the latest industry trends and emerging technologies to keep us at the forefront of innovation.
- Provide expertise on technology best practices.
- Create a collaborative environment that fosters creativity, innovation, and learning.
Qualifications
- Bachelor’s degree in IT, Computer Science, or a related field.
- 5+ years of experience in IT or a similar role.
- Strong technical problem solving and communication skills.
- Strong knowledge of IT infrastructure, software management, and cybersecurity.
- Proven experience with IT support and helpdesk management in a manufacturing environment.
- Excellent leadership, communication, and project management skills.
- Proactive problem-solving abilities.
Preferred Qualifications
· Experience with Compliance (PCI, NIST, GDPR).
· Experience administrating Office 365 Environments.
· Skilled in managing ERP systems in a manufacturing environment with knowledge of EDI. Plex Systems ERP preferred.
· Skilled in SQL report development and business analytics.
· Experienced in Installation, configuration, support, and management of: Microsoft operating systems, VMWare, Active Directory, networking equipment.