Are you an experienced IT professional with a passion for leading and managing technical teams? Do you enjoy troubleshooting complex issues and finding solutions that ensure seamless technology integration across an organization? If so, we’re looking for an IT Support Manager to join our dynamic team!
This role is responsible for leading and managing the day-to-day operations of the IT support team to ensure that technology systems and services are functioning optimally, and that users have access to the tools and resources they need to do their jobs effectively. This role also works closely with internal departments and stakeholders to identify and prioritize IT projects and initiatives that align with organizational goals.
This full-time role has a work location at the Pastoral Center in Bloomfield and is eligible for paid time off and benefits.
Responsibilities include:
- Managing and leading a team of IT support technicians, providing guidance, coaching, and training as needed
- Develop and implement IT support policies, procedures, and best practices
- Troubleshoot and resolve complex technical issues for users across the organization
- Coordinates with external vendors and contractors to provide additional support and expertise, as needed
- Managing and prioritizing a queue of IT support requests, ensuring that issues are resolved in a timely and efficient manner
- Implementing and maintaining IT systems, software, and hardware; including servers, workstations, mobile devices, and telecommunications equipment
- Performing regular system backups, data recovery, and disaster recovery testing
- Creating and maintaining IT documentation, including user guides, technical manuals, and knowledge base articles
- Staying up-to-date with emerging technologies and trends in the field of IT support and implementing new solutions as appropriate
- Managing and reporting on IT support metrics, including incident resolution time, customer satisfaction, and system availability
To be successful in this role, you will have:
- At least 5 years of experience in a technical IT support role, with at least 2 years of experience in a management or leadership capacity
- An associate degree in related field, with a bachelor’s degree preferred
- Proven ability to manage and lead a team effectively
- Strong problem-solving skills, with the ability to troubleshoot complex technical issues
- Excellent communication skills, both written and verbal
- Strong organizational skills, with the ability to prioritize tasks and projects effectively
- Strong project management skills, with experience leading IT projects from conception through implementation
- Familiarity with Hardware and Software Installations, configuration, and Maintenance
- Ability to work effectively under tight deadlines in a fast-paced environment
- Familiarity with Microsoft 365, TeamViewer, Google Workspace, EntraID, Ubuntu Server, Hyper-V, Exchange, and Active Directory, is a plus
- Experience with IT support software and tools, including ticketing systems, remote access software, and helpdesk software, is a plus.
