Company Description
TodiTech is a technology company based in Irvine, CA. Our mission is to create a secure, reliable, fast, and consistent Information Technology environment for our clients. We specialize in providing comprehensive IT solutions to businesses, helping them optimize their technology infrastructure and drive business growth, while keeping them and their data security in today's technology landscape.
Role Description
This is a full-time on-site role for an Information Technology Specialist. The Information Technology Specialist will be responsible for end-user support for various Operating Systems, hardware support, general IT troubleshooting, and providing excellent customer service. The role involves maintaining and supporting out clients' IT infrastructure, resolving hardware and software issues, ensuring network security and data privacy, and delivering exceptional technical support to internal users.
Qualifications
- Strong customer service skills
- Knowledge of Information Technology best practices
- Ability to diagnose and resolve hardware and software issues
- Excellent problem-solving and communication skills
- Basic understanding of Information Technology
- Basic knowledge of data recovery processes
- Microsoft 365 / Google Workspace Basic Administration
- Understanding the basics of remote desktop support and system monitoring
- Basic Network Administration and troubleshooting skills
- Experience in network security is a plus
- Relevant certifications (e.g., CCNA, CompTIA Network+, etc.) is a plus
- Experience working in a similar role is a plus