VOICE ENGINEER Contract to Hire
Needs to have Cisco UCM phone system experience & some of the NOC II qualifications below.
- Responsible for resolving and supporting within the NOC via remote control solutions and on-site client support of medium/high complexity incidents (pertaining to but not limited to: WAN and LAN connectivity, routers, firewalls, and security) as well as service requests, perform escalations, generate daily tickets for the services and support provided.
- Windows-based environment(s) and 6 years’ experience with Macs.
- Certifications in A+, Network+, Microsoft MCDST/MCSE, APPLE ACMT, HDI-DST, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP a plus