Growing food distribution company seeks Regional System Support Manager to provide management and operational support for all of the IT and telephonic needs of a growing distribution center.
Responsibilities:
Networking:
- Assists in the planning and implementation of additions, deletions and major modifications to the supporting local IT infrastructure.
- Implements network security at the local level as established by corporate Security Director.
- Oversees the administration and maintenance of the site's IT infrastructure, and directs IT support personnel when necessary.
- Oversees the administration of the company's LAN.
Telephony:
- Manages and develops upgrades to the company's telephone system at the local level.
- Oversees all telephone changes, including routing for seating assignments.
Training & Lab Maintenance:
- Oversees the administration and maintenance of computer stations and software for company training programs and provides additional support if necessary.
Internal Systems:
- Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
- Works with project teams to help implement Internal Systems.
Help Desk Administration:
- Oversees all help desk activities at the local level.
- Responds to escalated help desk issues.
- Oversees the administration and maintenance of our tracking software.
- Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
Asset Management:
- Builds and maintains vendor relationships and manages the local purchase of hardware and software products.
- Manages the purchasing of all software, hardware and other IT supplies at the local level.
- Ensures that company assets are maintained responsibly.
- Designs, and prepares daily and monthly reports as needed by corporate and the General Manager.
- Overall responsibility for the management of good sanitation and safety practices throughout the warehouse technology areas.
Minimum Requirements:
- Excellent communication skills and the ability to be a self-initiator who can implement and manage all warehouse distribution programs as directed by corporate, the Human Resource Manager, and the General Manager.
- Extremely high level of Computer Networking, WMS, and TMS system literacy with knowledge and certifications in LAN if needed.
- Logistics knowledge, EDI knowledge, troubleshooting knowledge required to provide expedited support.
- Management skills for high level three support.
- College level training with a minimum of 4 to 5 years experience in the areas of systems management.