About Vantage Data Centers
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Technology & Systems Department
The Technology & Systems (T&S) department drives technological innovation for the company and advances the technology strategy to support global growth. This includes IT, Software Development, OT, and business process improvement. At Vantage, we are very hands on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technological changes so we can make informed purchase decisions. The T&S department participates in designing each of our new data center building’s networking infrastructure, including but not limited to diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels…), wireless AP coverage, etc.
We rely on extreme collaboration with Sales, Construction, Operations and Corporate Functions to drive simplification, establish global standards with continuous improvement and speed to value. We are working to build a reliable, scalable, sustainable, and secure technology roadmap/landscape that enables us to better serve our customers and employees and be the partner of choice. Our focus is on speed to value with financial and execution discipline. We strive to double the good, halve the bad, in half the time.
Position Overview
Vantage is seeking an exceptional, highly collaborative, and detail-oriented Senior Manager, IT Infrastructure and Support, to lead a global team. This role involves hands-on management of technology infrastructure, critical system monitoring, and program management of IT system implementations. The ideal candidate will drive operational excellence and customer service, managing a highly effective team across multiple technology disciplines.
This role can be based in Denver, CO. in alignment with our flexible work policy (3 days in, 2 days flexible).
Essential Job Functions
- Global Technology Strategy:
- Deliver on the global technology strategy and roadmap for Compute and IT Infrastructure.
- Develop and deploy infrastructure solutions with a focus on global consistency, reliability, security, scalability, and reduced total cost of ownership (TCO).
- Compliance and Governance:
- Ensure policies align with governance foundations, regulatory requirements, and certification requirements to ensure compliance at the enterprise level.
- Team Leadership:
- Build and lead a high-performing team of IT Infrastructure support professionals at Vantage.
- Establish standards of performance and monitor conformance for both staff and strategic partners.
- Infrastructure Management:
- Drive technology rationalization and continuous business process improvements for IT Infrastructure that leverage developments in the industry and serve the needs of the business. Goal is to adopt best practices, increase reliability, improve scalability, reduce TCO (total cost of ownership) and boost the T&S brand and credibility.
- Ensure 100% uptime for data center availability to customers with automated KPIs for measuring performance, demonstrating uptime, and providing self-service for customers.
- Project Management:
- Build discipline and rigor in production support to consistently deliver on time, meet and exceed SLA, and with customer care.
- Develop, monitor, and report on departmental technology key performance indicators.
- Collaboration and Communication:
- Collaborate with business stakeholders, Service Desk, and IT Partners to identify opportunities, build business cases, and deliver results that improve user experience.
- Technology Trends and Partnership:
- Stay abreast of the latest technologies/trends and how they can be applied to current and future business needs.
- Develop strategic partnerships and alliances with functional IT teams and regions.
- Budget and Resource Management:
- Maintain annual IT operation and IT capital budgets, aligned with the global needs of the business and Technology & Systems teams.
- Collaborate with Procurement to proactively plan for contract renewals and true ups.
- Maintain IT policies and IT standards with a clear aim to control IT spend related to construction, Operations/Customers Corporate Functions, acquisition and implementation of new IT systems.
- Additional duties as assigned by Management.
Job Requirements
- Education:
- Bachelor’s degree in Computer Science, Information Technology, or related field is required
- Experience:
- 10+ years of progressive IT or technology experience with proven track record of success in leadership positions
- 8+ years of global experience in a Manager level role at mid to large companies leading and transforming IT Infrastructure successfully
- Data Center, Manufacturing, or Mission Critical industry such as water/wastewater, power, oil & gas related industry experience with hyperscale infrastructure is preferable.
- IT resource and capacity planning experience is required.
- Deep understanding of OT IT infrastructure and experience supporting this environment.
- Skills:
- Proven ability to operationalize Infrastructure and Compute implementations in a 24 x 7 support model
- Ability to prioritize and manage multiple ongoing projects and responsibilities to meet business technology needs
- Exceptional interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
- Travel required is expected to be up to 25% but may increase over time as the business evolves.
Physical Demands And Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.
Additional Details
- Salary Range: $150,000-$180,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
- This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
- Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.