About the company:
VivSoft is an emerging technology company which specializes in using modern technologies to solve our clients' toughest mission challenges. We are focused on Cloud, Enterprise DevSecOps, Artificial Intelligence, and Digital Customer Experience to drive mission-enabling digital transformation. Our passion is building mission-focused, open, scalable solutions. We are a diverse team of strategists, engineers, designers, and creators experienced in building high performance software and AI factory accelerators by embracing automation.
Job Summary:
We are looking for a dynamic and proactive Corporate IT Administrator to join our team. If you’re passionate about managing and securing IT infrastructure, this is the perfect opportunity for you! In this role, you will ensure smooth device management, implement robust security protocols, and provide stellar support for both Mac and Windows platforms.
You'll be the go-to expert for Mobile Device Management, antivirus/anti-malware, encryption, cloud-delivered security, VPN management, and handling incident response and resolution. Additionally, you'll oversee software/hardware procurement and contribute your expertise to SharePoint site management. Come be a part of a vibrant team where your skills will make a significant impact!
Key Responsibilities:
- Set up new laptops for employees in accordance with company guidelines and best practices
- Reimage and maintain existing laptops to ensure they are up-to-date and functioning smoothly
- Troubleshoot hardware and software issues on laptops, providing timely support and solutions
- Ensure data security and compliance with company policies during laptop setup and reimaging
- Track assets via OnePortal
- Upgrade OS and apply patches
- Create standard operating procedures for domain joining devices (laptops, desktops, etc.)
- Implement and manage MDM solutions such as JumpCloud and/or VMware AirWatch
- Deploy and maintain antivirus/anti-malware solutions like McAfee and/or TrendMicro
- Utilize encryption tools such as FileVault and BitLocker
- Manage cloud-delivered security platforms like Cisco Umbrella
- Administer VPN solutions including OpenVPN, CiscoAnyConnect, and Zscaler
- Integrate security tools with PagerDuty for alerts and notifications through custom scripting
- Monitor and respond to security incidents, notifying stakeholders in a timely manner, working on resolution, and providing incident reports and post-mortem analysis
- Manage SLAs for security incidents
- Resolve conflicts between customer security tools and corporate security tools
- Oversee software and SaaS license procurement, tracking, and renewals per FAR regulations
- Handle hardware procurement, tracking, and renewals per FAR regulations
- Create reusable templates for SharePoint site creation
- Maintain access management for internal and external users
- Develop and maintain standard operating procedures (SOPs) for SharePoint
- Monitor spam and blocked emails via O365
- Send end-of-day summaries to the reporting manager
- Perform any other IT activities as directed by the reporting manager
Skills/Qualifications:
- Minimum of 3-5 years of experience in an IT administration role, preferably in a corporate environment
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
- Proven experience in IT administration with a focus on security management and device management
- Proficiency in MDM solutions (JumpCloud, VMware AirWatch), antivirus/anti-malware (McAfee, TrendMicro), encryption tools (FileVault, BitLocker), and cloud-delivered security platforms (Cisco Umbrella)
- Strong knowledge of VPN solutions (OpenVPN, CiscoAnyConnect, Zscaler)
- Experience with PagerDuty for incident management and alerting
- Familiarity with SharePoint site management and SOP creation
- Excellent troubleshooting and problem-solving skills
- Strong communication and organizational skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Relevant certifications in IT security and administration are a plus
Benefits:
- Comprehensive healthcare benefits (Medical Plans, Dental, Vision, Disability, Life Insurance)
- Paid Time Off (Flexible combined PTO, Bereavement Leave, 11 Company Paid Holidays)
- 401K Retirement Plan with employer match
- Professional Development Training Reimbursement
- Internet Stipend