Technical Support Engineer - Remote, USA
Our client, a leading aviation training management systems provider working with some of the biggest brands in the world, is seeking a Technical Support Engineer.
Their systems empower organizations in the civil and military sectors, including prestigious customers like NASA and Boeing, to keep their pilots and astronauts operational and develop crucial new skills efficiently.
Role:
- The position includes decoding complex issues and working with Customer Success, Product, and R&D departments to deliver a customer solution and system upgrades.
- The position involves deep knowledge of the company's product, various log analysis, working with DBs, operating systems, and Microsoft components, especially IIS and SQL servers.
- You will be in continuous contact with high-calibre customers, delivering regular updates, and emergency response if needed, all under SLA.
Requirements:
- MUST: 1-2 years of technical support experience with mainly global customers
- MUST: Technical support background and experience in solving technical faults
- MUST: Knowledge of Windows Server operating system
- MUST: Knowledge of SQL, including query writing
- ADVANTAGE: Experience with cloud-based technologies [esp AWS]
- ADVANTAGE: Knowledge of networks and communication
- ADVANTAGE: Experience with around-the-clock service model
- Ability to work as part of a team while multitasking and meeting goals
- Technological affinity and self-learning ability
Employment Structure
Full-time position
Shifts mode (24/7)
Minimum 5 shifts per week
Weekend Work Required