Everseen
A global leader in Edge Computer Vision AI and hyper-automation solutions.
The Role
This System Engineer role is to contribute to Everseen’s customer facing Technical Team whose mission is to enhance customer satisfaction through efficient deployment, support, and enhanced client’s understanding of our AI products.
We are an agile team of very strong engineers, researchers, and project managers, with a "move-fast" attitude, passion for creating new things the right way, for solving tough problems and delighting our customers. We encourage innovation, proactivity, autonomy, collaboration.
What You'll Do
- You will resolve standard customer issues independently and follow standard operating procedures and best practices.
- You will triage customer-facing requests and set up follow-up actions and timelines.
- You will be assigned to various projects and customer engagements to manage the delivery and deployment of the service/product
- Execute routine configuration changes and contribute to documentation and knowledge sharing, including SharePoint articles.
- You will develop the ability to install and configure the Everseen stack system and maintain in-depth knowledge of Everseen’s products and technical specifications.
- Ensure optimal service and product performance using monitoring tools like Grafana (Thanos).
- Provide comprehensive reports on system performance, incidents, and maintenance activities.
- You will participate in technical calls, addressing issues promptly and work with customers to identify and close solution gaps.
- Troubleshoot and resolve customer challenges and ensure best-in-class support and deployment services.
- Understand the customers' requirements and complete system changes to meet these requirements.
- Handle emergency customer calls promptly and professionally.
Reporting to
- Manager, System Engineering
Collaborating with
- Everseen’s Program Management Team, Product team, R&D team, the wider Engineering Team and employees
Profile And Skills
- You have 2 - 3 years experience in a similar role working with projects in a global matrixed organisation.
- A relevant technical degree qualification is preferred
- You have extensive experience with Linux systems; proficient in Docker and/or Podman.
- Strong scripting abilities in Bash
- You have knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP.
- You have a basic understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc.
- You are familiar with automation tools, especially Ansible experience, preferred.
- Knowledge of ELK Stack; REST, NGINX, JSON, XML; Message brokers (e.g. MQTT, RabbitMQ, Redis); TypeScript, Python, Javascript; RTSP feeds; Kubernetes and Ansible, Terraform, OpenShift
- You have a fast learning ability to quickly grasp Everseen products and their interdependencies.
- Demonstrates initiative, drive, and self-motivation in taking full ownership of projects, ensuring accountability for project outcomes, and fostering a no-blame culture conducive to continuous improvement.
- Strong capability to troubleshoot complex issues across system resources and application stack traces.
- You will collaborate cross-functionally to deliver projects within agreed scope and timelines, engaging with internal teams such as product development, implementation, and customer support
- There will be an expectation of up to 50% travel with this role to meet with customers.
About Everseen
Everseen is a leader in vision AI. We are transforming business operations for global retailers, driving measurable business value and improving the customer experience.
We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans.
We are trusted by major food, drug, mass, and specialty retailers around the world, including Kroger, Meijer, and Woolworths, and we partner with leading hardware, AI, and cloud computing leaders including NVIDIA, NCR, Lenovo, Microsoft, Google and Dell.
We have created a robust and proven vision AI factory. We are operationalizing vision AI at an unprecedented scale with the largest global footprint of edge AI powered Computer Vision in Retail.
Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 900 employees globally with European HQ in Cork, Ireland, US HQ in Miami, USA, R&D hubs in Romania, Serbia, Croatia, India and Spain.
Key Numbers
Top 10
Trusted by 10 of the top 20 global grocery retailers
160,000+
Edge AI Endpoints Worldwide
300+ years
Of Videos Processed Daily
+10x ROI
Delivering Market's best ROI
Our Commitment
Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.
Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.
