Job Summary:
The Infrastructure Engineer is responsible for designing, building, deploying, and maintaining hosting infrastructure that supports hosted applications and services. This role works closely with System Engineers, Systems Administrators, and Automation Engineers to ensure high availability, performance, and security for the hosting platform. This position will work on any other initiatives and ongoing projects as assigned and will participate in an on-call rotation.
Duties/Responsibilities:
• VMware environment configuration, management, and maintenance
• Backup software and backup infrastructure management
• Storage management
• Citrix and NetScaler environment management
• OS Patch management
• Efficient handling and resolution of escalated support requests
• Firewall management
• Domain Controller and SQL Server management
• Backup and Disaster Recovery
• DNS management
• Use excellent communication and interpersonal skills to ensure that customer and system problems are resolved in a timely fashion
• Research, test, and develop solutions for common problems in a methodical, detail-oriented, and logical way
• Ability to leverage scripting and automation to improve efficiency
Required Skills/Abilities:
• Experience with Active Directory, Cloud Infrastructure, and Remote Management tools
• Experience with SAN deployment and management
• Advanced knowledge of Windows platforms on vSphere, Citrix, and RDS including advanced troubleshooting, problem-solving and analytical skills.
• Experience with Veeam backup management
• Extremely detail oriented
• Strong knowledge of the fundamentals of networking
• Ability to quickly pick up new systems and software with ease.
• In-depth knowledge of security protocols and principles
• Critical thinking skills and ability to solve complex problems
• Self-starter who effectively manages their own priorities and activities
• Exceptional written and oral communication skills
• Strong knowledge of and experience with PowerShell scripting
Education and Experience:
• A bachelor’s degree or higher in Computer Science, Computer Engineering or a related field, or equivalent experience
• At least 3 years of experience in System Administration, Infrastructure Engineer, or System Engineer role