Position Title: Senior IT Specialist
Overview
The Senior IT Specialist will be a key resource to the company, supporting the day-to-day operations of information technology (IT) at 24M, troubleshooting issues, maintaining IT inventory, and leading projects to improve processes and security within organization. Strong interpersonal skills are required, as are a strong work ethic and an ability to flourish in a dynamic environment. This role will report to the Plant Manager, Thailand and be required to work onsite in our Rayong, Thailand office.
Key Responsibilities
• Receive and implement IT actions based on strategic direction from the US office.
• Report back to the US office on progress and issues.
• Maintain procedures and reports that provide technical support to the entire organization.
• As part of the internal IT team, provide coverage of:
o first and second level end-user technical support
o support of hardware/network/software
o installing, configuring, and maintaining server systems (e.g., VMware, Windows server, Hyper-V, SQL), software, and computer systems
o basic network service operations
o maintaining IT equipment
• Configure and maintain firewalls to Industry best practices.
• Perform network modifications and configurations for switches, routers, firewalls, etc.
• Prepare summary reports of network operations and server health.
• Monitor network performance and uptime, make recommendations to improve both.
• As needed, provide standby support and join calls outside of business hours.
• Other IT administrative tasks as needed.
• Make recommendations and implement solutions to improve IT processes and systems.
• Other duties and responsibilities as assigned.
Qualification: Required Knowledge, Skills, Abilities
• Strong English skills, both verbal and written
• Desire to expand skillset towards managing higher-level tasks (sysadmin, network admin, etc.)
• Good understanding of computer systems, mobile devices, and other tech products
• Proven ability and willingness to solve complicated problems and see projects through to completion
• Proven ability to assess problems, make decisions independently, and communicate upward appropriately
• Team-player with a positive attitude
• People-oriented mindset with ability to work in a fast-paced environment
• Able to interact professionally and confidently with individuals at all levels within the organization
• Strong organizational and time management skills with the ability to manage multiple different projects at the same time.
• Technical skills:
o Strong proficiency in Microsoft tools (SharePoint, Teams, OneDrive, Office, Excel, PowerPoint, etc.)
o Strong knowledge of Hyper-v, Windows Server, SQL required
o Linux knowledge a plus
o Knowledge of Cisco and Palo Alto firewalls strongly preferred.
o Knowledge of routing protocols (BGP, OSPF, EIGRP, etc.) a plus
Required Experience
• Bachelor’s degree preferred.
• 8-10 years’ experience in IT support.