Previous Experience Managing Multi-Tenant Office Space.
Role Overview
The Property Manager is responsible for the implementation and administration of policies, procedures, and programs that ensure our mixed-use real estate projects are well-managed and maintained including:
- Complying with local ordinances
- Meeting the needs of the tenants and their lease agreements
- Meeting the needs of the property owner(s) and the terms of the management agreements
- Meeting the standards that RMC has established as the management company
- Reducing operating expenses while maintaining or enhancing the quality of the services provided
Roles & Responsibilities
- Represent RMC professionally while adhering to the terms and conditions of the management agreement
- Accurately and timely communicate the owner's needs and requirements to the assigned RMC staff
- Maintain open and regular communication with the owners or their representatives
- Represent and communicate clearly and accurately, in person, over the phone, and in writing the authority of the property manager based on legal agreements in effect and RMC policies
- Initiate and execute day-to-day operational procedures which include:
- Safety, risk management, efficiency, and RMC quality standards
- Financial, personnel, and administrative duties/functions
- Management agreement administration, analysis, review, and feedback to owners and RMC
- Maintaining both printed and digital copies of important files and contracts in the approved format
- Contact and interaction with engineering, security, housekeeping, and janitorial teams
- Maintenance programs for property interior and exterior, as well as mechanical systems, build-outs, renovations, tenant move-ins, and move-outs
- Screen, hire, supervise, and train staff as required, which may include assistant property manager, chief building engineer (and engineering staff), property secretary, porters and day maids, etc
- Maintain a current assessment of property management procedures through the initiation, administration, and reporting of management's analysis
- Initiate and distribute timely reports to owners on financial, marketing, and maintenance activities
- Coordinate training activities for self and staff
- Maintain compliance with all RMC personnel policies and procedures
- Develop and administer property business plan with capital and operating budgets
- Manage the property within parameters of the budgets and the business plan
- Communicate clearly and on a timely basis with project accounting personnel using and/or providing the appropriate documentation
- Manage and coordinate day-to-day financial transactions including accounts receivable, accounts payable (taking advantage of all available discounts) collection of all rents, miscellaneous income and charges, and accurate and up-to-date maintenance of required financial records and files
Property Maintenance
- Initiate, contract, and administer all necessary services to maintain and enhance the value, the operating efficiency, and the physical appearance of the property including
- Building engineer and engineering staff
- Contract services including housekeeping/janitorial, window cleaning, landscape maintenance, security, parking, metal refinishing, etc
- Quality and performance standards for engineering and contractors ensuring compliance with agreements
- Contracting and monitoring qualified contractors and trades people needed for project or tenant construction and remodeling
- Maintaining current certificates of insurance for all contractors
Tenant and Lease Administration
- Maintain ongoing tenant contact and relations program to constantly assess needs and help assure problems are being met promptly and to the satisfaction of the tenants and owners
- Respond positively and promptly to tenant requests
- Resolve problems to the mutual benefit of the tenant and the owner
- Implement and monitor tenant needs assessments
- Administer all leases assuring compliance with provisions/ agreements
- Determine and execute on a timely basis escalations, reconciliations, and rent collections
- Maintain current certificates of insurance for all tenants
Other
- Additional duties as assigned by General Manager, Head of Experience, Head of Operations, or other Senior Executives
Skills + Qualifications Needed to Succeed
Education
- Bachelor's degree in Business Management, Finance, Accounting, preferred
- Experience will be taken into consideration for candidates without a bachelor's degree
- CPM or RPA designation preferred
- State real estate license preferred, preferred
- Familiarity with real estate law, building codes, and city and county regulations
Experience
- At least three years (continuous in one operation) and up to 10 years of recent property management experience, comparable with the property under consideration in terms of commercial/retail, ownership, tenant lease arrangements, square footage, etc
Technical Skills
- Must have intermediate to advanced Microsoft Outlook, Word, Excel, and PowerPoint proficiencies
- Angus, IMPAK, Building Engines, Accounting Software such as MRI, Yardi or Skyline proficiency preferred
Personal Qualities
- Strong hospitality and customer service orientation
- Strong desire to succeed in a fast-paced, entrepreneurial, innovative, and creative environment
- Ability to keep sensitive information confidential
- Must be able to handle multiple projects, changing priorities, and a consistent heavy workload with ease
- Exceptional oral and written communication skills
Benefits Offered
- 20 days paid vacation
- 12 additional paid company holidays
- 10 days paid sick leave
- 100% of base medical, dental, and vision plans for employee paid by RMC
- 100% of short-term disability plan for employee paid by RMC
- 100% of telemedicine plan for employee and family paid by RMC
- 401K match up to first 4% (and contributions are immediately 100% vested)
- Voluntary Life/AD&D policy & RMC-paid $50K Life/AD&D policy
- Voluntary long-term disability, accident, and critical illness insurance policies
- Voluntary flexible spending account (FSA) or health savings account (HSA)
- Competitive maternity leave package
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