Job Title: Systems Engineer IV
Location-Type: Hybrid-Atlanta, GA 3 days/week on-site
Start Date Is: 2 weeks from offer
Duration: 6-month contract, potential for conversion
Compensation Range: $60-$80/hr
Role Overview:
As a Systems Engineer IV, you will be an expert in architecting, designing, installing, configuring, and maintaining our company's virtual desktop platforms. Our VDI footprint consists of VMware Horizon deployed on-premise and in the cloud. This platform supports a wide range of business stakeholders and workloads, from general computing to resource-intensive development applications. You will bring a high level of expertise in the administration of VMware Horizon, Windows, and Linux desktop operating systems. You will be responsible for all areas of the VDI lifecycle, including management, provisioning, triage, monitoring, and decommissioning of individual VDIs and associated technologies. This position involves support of VDI technologies and end-users across various client locations worldwide.
Day-to-Day Responsibilities:
Engineering:
- Architect, build, maintain, and support virtual desktop delivery platforms based on technical requirements from application, systems, and business stakeholders.
- Administer scalable virtual desktop infrastructure in both private and public cloud environments.
- Manage and maintain Horizon View desktop pools, application pools, and user entitlements.
- Handle Tier 3 (complex) issues, providing advanced support and triage of end-to-end virtualized environments; work with the vendor as needed.
- Provision and configure Horizon, Unified Access Gateway (UAG), Connection Servers, and end-user VDI desktop images.
- Assist with critical patching and vulnerability remediation.
- Create and maintain documentation; maintain knowledge of industry best practices and latest technology trends.
- Manage basic server hardware and storage solutions that power the VDI footprint.
- Participate in all application integration design sessions.
Operations:
- Troubleshoot issues with desktop images and associated systems for rapid response to business units; take ownership of system issues and seek timely resolution.
- Collaborate with developers and other stakeholders to ensure software is performing correctly and efficiently using best practices.
- Ensure the highest levels of uptime and respond to system alerts quickly, ensuring that all aspects of the virtual desktop infrastructure are at production levels.
- Accommodate weekend, shift, or on-call schedules when necessary.
- Implement and use monitoring tools, patch management tools, and application management tools.
Analytics:
- Develop comprehensive performance analysis of business processes and review ways of improvement.
- Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives planned.
- Develop disaster recovery or business continuity plans.
Must-Haves:
- Bachelor's degree or equivalent experience.
- 3-5 years of experience in either a Systems Administration or End-User Computing role.
- Experience in planning, installation, configuration, and troubleshooting of Horizon View, Connection Servers, and Unified Access Gateways.
- Strong knowledge of Windows 10/11 desktop operating systems.
- Experience with Linux desktop operating systems.
- Ability to analyze, optimize, and troubleshoot system performance issues in a desktop environment.
- Experience with Active Directory.
Nice to Haves:
- Experience with vCenter and vSphere ESXi.
- Experience with scripting/coding automation tools and technologies.
- Experience in Azure cloud environments and Horizon Control Plane 2.0.
- PowerCLI, PowerShell, Python, and/or Bash scripting coursework or experience.
- MySQL/MSSQL experience.