Job Summary
Administrator of Network Operations, IT Infrastructure, Cyber Security, Building Security and IT Asset Management is responsible for installing, maintaining, and configuring various server hardware, server roles, network equipment, cybersecurity solutions and IT asset management. This position also provides tier 2 technical support to the user base, ensures the continuity and security of the IT infrastructure and works closely with the IT Director and other IT staff to implement and improve IT policies and procedures.
Job Duties Server hardware
- Install, maintain, and service server hardware
- Monitor server performance and availability
- Troubleshoot and resolve server issues
Server roles (Windows Server versions 2019 & 2022)
- Maintain and configure Active Directory, Group Policy, DNS, File Server, Remote Desktop Services, Hyper-V, and Hyper-V Failover Clustering
- Manage and update server software and patches
- Backup and restore server data and settings
Storage Area Network
- Monitor and maintain SAN appliances
- Monitor and maintain replication services
- Optimize SAN performance and capacity
Network equipment
- Install, configure, and maintain routers, switches, and remote access appliances (Sonicwall brand exclusively)
- Monitor and secure network traffic and devices
- Troubleshoot and resolve network issues
Disaster recovery
- Maintain current backup solutions
- Perform disaster simulation and test failovers
- Evaluate current solution and recommend solutions based on gaps
Cybersecurity
- Monitor current solutions and remediate events (ThreatLocker, Sentinel One, Breach Now, Connect Secure, Proofpoint, Ironscales)
- Monitor and report user access to data
- Evaluate Data Loss Prevention policies and recommend solutions based on gaps
- Evaluate current solutions and recommend solutions based on gaps
- Develop and maintain user authentication protocols
Technical support
- Provide tier 2 support to user base for a wide variety of computer or software issues
- Escalate complex issues to the IT manager or external vendors
- Document and update support tickets and knowledge base
IT Asset Management
- Maintains cloud-based asset management system
- Verifies remote user equipment is returned to inventory
- Performs periodic audits field inventory and evaluates asset condition
Job Requirements
- A bachelor's degree in computer science, information technology, or related field, or equivalent work experience
- A minimum of 3 years of experience in server and network administration
- A strong knowledge of Windows Server, Hyper-V, SAN, Sonicwall, and cybersecurity solutions
- Excellent troubleshooting and problem-solving skills
- Good communication and customer service skills
- An ability to work independently and as part of a team
- An ability to prioritize and manage multiple tasks and projects
- Certifications in Microsoft, Sonicwall, or cybersecurity are preferred