View All Jobs: Dezign Concepts Careers Portal
20240829-1368-01
Salary Range: $110K - $120K
Job Summary
The Sponsor’s office is responsible for building and operating a hybrid-cloud mission infrastructure and services, hosting dozens of COTS, GOTS, and custom applications, as well as a large data lake. The system has on-premises components deployed at multiple data centers, as well as use of commercial cloud resources. The customer requires a candidate with a diverse background and strong organizational skills to facilitate the accreditation and document systems deployments across the environment. The candidate will work in a 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology products and applications.
Shift : 6:30am-6:30pm (12Hour Shift) current rotation for Day Shift is a week on/Week off with and 8 hour short day.
- Please note: This job requires an existing Top Secret Clearance and Polygraph**
Responsibilities And Duties
- Work closely with Tier 2, Tier 3, and Tier 4 engineers and support customers in the Sponsor’s environment locally and provide online and phone support
- Work in an organization that provides 24-hour IT operational support and will be required to work 12-hour days/7 days a week on alternating weeks
- Monitor and manage various COTS and GOTS applications, server hardware and accesses across the overall enterprise
- Review reports of critical issues and ensure appropriate resources are assigned to the problem
- Make resource management and work prioritization decisions
- Create, lead, or participate in various quick response “tiger teams” comprised of technical experts tasked with resolving an operational problem or service outage
- Provide written situation reports and provide impact analysis documentation
- Provide thorough IT consulting, triage and problem resolution for technical products and applications
- Interact with customers to troubleshoot and resolve moderately complex issues
- Coordinate the transition of IT service policies that impact IT infrastructure
- Propose and review new concepts, program plans, and policies to provide substantive input that guides implementation, including writing security plans, MOUs and SLAs and gathering relevant metrics
- Recommend upgrades of hardware and software, or modifications to procedures to improve efficiency and maintain regulatory compliance
- Gather and analyze data, and brief all levels of management on findings
- Brief senior leadership on daily topics that impact system performance
- Solicit, analyze and track customer feedback
Experience Needed:
- Citizenship: Must Be a US Citizen
- Existing Clearance Required: Active Top Secret SCI with Poly
- Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor developed applications used in a high paced business environment
- Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor developed applications
- Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents
- Demonstrated experience tailoring technical response to all levels of technical experience
- Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management
- Demonstrated experience with TCP/IP and general networking issues
- Demonstrated experience providing superior customer service and support
- Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure
- Demonstrated experience troubleshooting technical issues and applying critical thought to problem
Optional Skills
- Demonstrated experience developing in ServiceNow
- Demonstrated experience with Jira
- Demonstrated experience creating and analyzing data metrics
- Demonstrated experience with Amazon Web Services or Cloud administration
- Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment
- Demonstrated experience negotiating issues, sound judgment, and decision-making
- Interested! Apply Now for immediate Consideration!
- Main Number: 1-888-663-2690 | info@Dezign-Concepts.com | www.dezign-concepts.com
Company Overview
At Dezign Concepts, we are building a collaboration of professionals to help supply commercial, government and the intelligence communities with the services they need to excel in current and future endeavors. We are a growing company where providing outstanding solutions and delivering impeccable service is our highest priority. We believe that great people make great companies and every day we strive to provide the type of environment that encourages creativity, growth and satisfaction.
Dezign Concepts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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