Summary
This is a mid-range IT leadership position that provides strategic and tactical planning, development, evaluation and coordination of Information Technology resources that may be assigned on an ad hoc or long-term basis to operational or project development teams to deliver and maintain value-added business solutions for Tarrant County. This position ensures the continuous improvement of integrated information technology systems across the enterprise to drive business outcomes and solve business problems. The position manages multiple IT initiatives by defining, planning, organizing, and ensuring a timely execution of complex and mission-critical operational, infrastructure and/or business applications, or directs customer production support systems in congruence with service level agreements (SLAs) as defined by Tarrant County Information Technology Department (ITD) leadership. The incumbent participates in organizational strategic planning and leads collaborative work efforts across business and IT units enterprise-wide or within a community of business (CoB), practicing Lean-IT principles and generating actionable metrics to allow for data-driven business decisions and results.
POSTING MAY CLOSE AT ANY TIME
AFTER A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED
This position is with the award-winning Information Technology Department.
Tarrant County Information Technology Department
Tarrant County employees enjoy superior health, retirement, and insurance benefits.
For more information, please click on the link below:
http://www.tarrantcounty.com/en/human-resources/employee-benefits.html
Essential Duties And Responsibilities
- Conducts human resource management of IT employees including interviewing, hiring, training, mentoring, guiding and performance management including mentoring and coaching as required. Acts as a resource for staff questions.
- Conducts enterprise-wide IT planning. Consults with ITD leadership to identify and prioritize the IT needs of the County. Develops, coordinates, guides and maintains IT strategic and operational plans in support of the County's IT direction.
- Provides advice and leadership on evaluation, selection, implementation and maintenance of IT systems, ensuring appropriate investment in strategic and operational systems. Provides responsive advice, education and service concerning IT issues and trends in the IT industry.
- Communicates IT plans, policies and technology trends throughout the organization. Promotes and oversees relationships between IT resources and external entities (business units, other governments, vendors, etc.).
- Maintains knowledge and understanding of current and emerging technologies, equipment and systems. Keeps current on laws, mandates, issues, practices and procedures.
- Plans, leads, organizes and controls all projects related to selection, acquisition, development and installation of major IT systems for the enterprise. Determines operational, technical, tactical, and support requirements and formulates logic and devises optimum solutions.
- Develops and implements policies and standard operating procedures; monitors and evaluates program effectiveness; and effects changes required for continuous improvement of IT systems enterprise-wide.
- Develops and maintains an enterprise-wide disaster recovery plan to ensure timely and effective restoration of IT services in the event of a disaster.
- Develops and maintains an annual operating and capital budget. Maintains contact with IT suppliers.
- Maintains knowledge of current and future technology, equipment, prices and terms of agreements. Evaluates alternatives, performs appropriate cost benefit analysis and recommends solutions balancing costs and acceptable risks.
- Facilitates customer-focused interaction to ensure objectives are realized and expectations are properly managed. Coordinates activities and programs with other departments to improve service performance.
- Performs other related duties as assigned.
Minimum Requirements
NOTE: You must fill out the work history and education sections of application to show you have years of experience/education as required by hiring department or be disqualified.
Bachelor's degree (Master's degree preferred)
AND Six (6) full-time years of experience in IT resource management .
~OR~
Associate's degree
AND Eight (8) full-time years of experience in IT resource management
~OR~
High School Diploma or GED
ANDTen (10) full-time yearsof experience in IT resource management
Experience In Information Technology Network And Telephony Preferred.
Experience must include leading or supervising technical staff in a 24x7x365 environment.
Must have subject matter expert level knowledge of the concepts, practices and procedures of the field of specialization.
I nformation Technology Infrastructure Library (ITIL) version 3 or higher certification required or obtained within one (1) year of accepting position.
COBIT 5 Foundation or higher a plus.
Incumbent is expected to comply with professional development units (PDU) requirements for certification retention and remain apprised of current standards for all frameworks and certifications utilized within the ITD.
Extensive and broad-based experience with demonstrated understanding of IT management, administration, applications and system development lifecycles within a substantial IT environment.
Broad experience in planning and managing large and complex IT initiatives and managing in-house technical resources and contracted services.
Broad knowledge of current organizational frameworks (such as ITIL, CMMI, ISO, COBIT, PMI/PMP, Agile, etc.).
Relevant knowledge of current and emerging technologies.
Proficient in organizational change management.
Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel.
Ability to consistently meet and exceed expectations and incorporate customer service into all aspects of work.
Proven judgment and complex problem solving skills.
Demonstrated planning and development skills, including multi-million-dollar budget administration and project implementation.
Effective management skills including demonstrated ability to successfully direct a staff of highly skilled technology professionals.
Solid time management skills with the ability to plan, organize and implement multiple initiatives and complex deadline-driven workloads while consistently providing outstanding customer service.
Detail-oriented, proactive self-starter demonstrating a positive, willing attitude and excellent oral and written communication skills.
Driving may be required.
Must have a valid and current driver's license.
If hired, must provide proof of educational attainment at new hire processing.
Tarrant County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications since the age of seventeen (17) and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually. Incumbent must hold a valid Driver's License or State Issued ID card.
Physical Demands And Work Environment & Other Requirements
While performing the duties of this position, the incumbent is regularly required to bend, carry, keyboard, sit, stand, talk, use his/her hands, walk, work alone and with others, and work overtime.