Akkodis is Seeking a Network Analyst - NOC contractor for the location of Rochester NY. It is a contract Position for 12 months. Ideally Looking for a candidate with experience in the Telecommunication Industry.
Pay Range: $40 - $50/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Duties
• Plan, validate and deploy network corrective measures as needed
• Provide network troubleshooting documentation and run books for the department
• Continuously review all NMS and EMS systems for process improvement
• Interface directly with customers related to identified chronic issues till resolution
• Investigate and supply TRRs to customers as requested
• Work with support and vendors to resolve complex network problems
• Organize and drive all post mortem meetings till resolution and closure
• Provide weekly ticket review related to all NOC tickets to ensure accuracy and content
• Provide the deep dive analysis through the NMS system to proactively identify network issues
• Provide metrics (internal and/or customer facing) to management as requested related to team and network performance
• Lead all complex change management activity
• Provide feedback to management on process and procedural improvement
• Direct compilation and validation of records and reports concerning network operation and maintenance
• Effectively prioritize workload and alter as needed in the interest of the business needs
• Lead by example and drive the core values of the company
• Always ensure a quality customer experience
Qualifications:
• 5+ years network administration experience with a NOC environment, include monitoring and surveillance
• Excellent written and verbal communication skills, interpersonal and presentation skills
• Ability to manage complex issues and drive action items with customers and inter-departments
• Ability to promote cross-functional collaboration and teamwork.
• Ability to perform tasks with minimal supervision
• Certifications in leading networking hardware/software is a plus
• Experience with IBM Netcool is a plus
Education:
Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Punit Pathak at 610 445 8219 or Punit.pathak@akkodisgroup.com.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en-us/candidate-privacy/