Description
We are honored to have been named a Star Tribune Top Workplace for a third year in a row! This year, Accra has been awarded the Culture Excellence Awards for Innovation and Work-Life Flexibility.
This award reflects the incredible team we have here at Accra where each employee can bring themselves to work. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.
Accra Offers
- Work/Life Flexibility
- Professional Development Opportunities.
- Generous Paid Time Off options
- Free Mental Health/Wellbeing Program
- Health and Dental Insurance for full time employees
- HSA + FSA for full time employees
- Retirement Plan
- Company Paid Disability & Life Insurance for full time employees
About This Role
The Connect Specialist is the first point of contact and responsible for the investigation, education and resolution of inbound calls and email inquiries. The Connect Specialist’s focus is to drive end user satisfaction through voice and email communications on program inquiries while providing high quality customer service.
Requirements
- Minimum 1 year of customer service experience with a focus on answer phones.
- Two years of post-secondary education.
- Personal or professional experience working with individuals with developmental and/or intellectual disabilities is preferred.
- Bilingual in English and another language is a plus.
- Experience working with Waivered Services or PCA is a plus.
- Intermediate computer skills including internal office and organizational software, and the willingness to gain proficiency with Accra specific systems.
- Ability to maintain a high level of confidentiality.
- Strong organizational skills and the ability to multitask with attention to detail.
- Positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
- Advanced written and verbal communication skills.